Business Phone System Melbourne
Managed IT Services Melbourne

Your IT Provider Takes Days to Respond.

Book a Free IT Assessment Call Now: 1300 414 214

Here is what that looks like day to day for your business:

  • Most tickets answered within 15 minutes
  • Weekend outage? We have cover for that
  • Weekly patch, backup, and cyber checks
  • Essential Eight aligned to ML3
Director

What Our Clients Say.

Trusted by Victorian businesses across every industry

  • Lotte
  • Coastcom
  • The Royel Melbourn Hospital
  • Republica
  • Barry Plant
  • Seasol
  • Snap
  • Gazman
  • Cohealth
  • New Balance
By the Numbers

25 Years of Managed IT Delivered the Right Way

The numbers that matter when you're choosing an IT partner for your business.

25+

Years

Years helping Australian businesses

ML3

Essential 8 Validated

Highest ACSC maturity tier, independently verified

99.9%

Uptime

Uptime for managed IT clients

<2hr

Response

Average support response time

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Some of what we do:
Welcome to

Telco ICT Group

Local IT experts who understand business, not just technology.

Telco ICT Group started in Melbourne over 25 years ago as a small telecommunications consultancy, with one simple idea: businesses deserve technology that actually works. We grew into a full-service managed IT provider because our clients kept asking us to take on more. That is still how we grow today.

We are a team of IT specialists, consultants and engineers helping businesses across Australia stay connected, secure and productive. From a growing company setting up its first proper office network to an established operation with hundreds of users across multiple sites, we adapt to match your size, your industry and where you are headed.

As a Microsoft Solutions Partner, we work closely with Fortinet, HP, CrowdStrike and Australia’s leading telecom providers. Our vendor relationships give you preferred pricing, early access to new technology and direct escalation paths when something needs resolving fast. When a client asks us about something that is not the right fit for them, we say so, even if it costs us the sale.

Independently Validated
Independently Validated

Essential Eight Maturity Level 3, the highest ACSC tier

Verified via ProcessUnity (CyberGRX) as part of our partners’ FY26 supplier cyber security program. Your consulting recommendations come from a firm that passes an external cyber audit, not one that just writes about cyber.

The People Advising You

Strategy Sessions With Senior Practitioners, Not Junior Analysts.

Your consulting engagement is led by people who have spent decades actually running the technology they advise on. No handover to a junior after the kickoff call.

Abhishek Bhargava

Abhishek Bhargava

Abhi founded Telco ICT and has spent over two decades advising Victorian business owners on infrastructure, connectivity and vendor strategy. He runs discovery himself, so the person who scopes your roadmap is the person accountable for delivering it.

Matt Zammit

Matt Zammit

Matt leads delivery across cloud, network and infrastructure projects, including multi-site migrations for retail, food production and community organisations. He assesses workloads on cost, risk and what your team can realistically support, not on what a vendor happens to be pushing that quarter.

Kate Corbett

Kate Corbett

Kate leads Essential Eight uplift and compliance work for clients in healthcare, legal and financial services. She scores risk on business impact first, so remediation starts with what would actually hurt if it failed, not with the longest item on the checklist.

Managed IT Services and Business IT Solutions

IT, Security and Communications. All Under One Roof.

Three vendors who don’t talk to each other is three vendors too many. From managed IT services and business IT support through to cybersecurity and cloud, one team handles everything. There’s always one number to call and one team that owns the outcome.

Managed IT Services

Managed IT Services

Your team stops putting out fires and gets back to actual work. We monitor your servers, workstations, network and cloud infrastructure around the clock. Patching, performance tuning, capacity planning, a dedicated account manager who knows your setup. One fixed monthly fee, and your invoice is the same number every time.

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IT Support

IT Support

Something breaks at 2pm on a Tuesday and you need it fixed, not a ticket number and a three-day wait. Our business IT support team picks up the phone. Average response time is under two hours, whether it’s a password reset, a server down or a network outage. On-site or remote, you get through to a qualified engineer who actually knows your setup.

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IT Consulting

IT Consulting

You get a technology roadmap tied to real business outcomes, not a 60-page report that sits in a drawer. Our IT consultants look at where you are, where you’re going and what’s getting in the way. Cloud migration, infrastructure upgrades, platform reviews. You walk away knowing exactly what to do next and why.

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Cloud and Collaboration

Cloud and Collaboration

Your team works from the office, from home, from a client site. It should all just work. We set up and manage Microsoft 365, SharePoint, Teams and OneDrive properly for teams of five to five hundred. Licensing, migration from legacy on-premise systems, user provisioning, permissions and security policies. Organised, secure and cost-effective from day one.

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Cybersecurity

Cybersecurity

A ransomware attack can shut a business down for weeks. We’ve seen it happen to companies just like yours. Advanced threat detection, firewall management, endpoint protection, email filtering, multi-factor authentication and staff awareness training, all built around your actual risk profile. We’re independently validated at ACSC Essential Eight Maturity Level 3, so the controls we build for you are the same ones we run ourselves.

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Business Communications

Business Communications

Calls, video and messaging in one platform your staff can use from anywhere. We design, install and manage 3CX, IPECS and cloud phone systems, including number porting and user training. As your business grows, the system grows with it. Call recording, auto-attendant menus, CRM integration. No more dropped calls or a different tool for everything.

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OUR IT PARTNERS

Partnering with industry leaders

WatchGaurd
Cisco
Microsoft
Telstra
Fortinet
Sophos
Cybersecurity, Independently Validated

Most MSPs Claim Essential 8 Compliance. We're Validated at Maturity Level 3.

The Australian Cyber Security Centre’s Essential Eight is the national baseline for protecting a business from ransomware, data breaches and the attacks that put companies out of action for weeks. Maturity Level 3 is the highest tier, and ours has been independently verified.

1

Validated externally, not self-assessed.

Our ML3 status was verified through ProcessUnity (CyberGRX) as part of a partner’s FY26 supplier cyber security program. Most MSPs self-declare; we had to prove it.

2

The same controls we run for ourselves.

Application control, patching, multi-factor authentication, backup testing and admin privilege restriction are not things we recommend and skip internally. The baseline we deploy for clients is the one that passed our own external audit, so nothing we install on your network is untested.

3

Practical for your business, not just compliance theatre.

Maturity Level 3 is not the right target for every business, and we will tell you when it is not. We map the controls that materially reduce your risk against what your team can actually operate day to day, then build up from there rather than dropping a full framework on you in one go.

4

Ongoing uplift, not a one-off tick.

Essential Eight is a moving target. Patch windows, backup restore tests and privilege reviews run on a schedule, and we report on where you sit each quarter. That way you can show an insurer, a client or a board exactly what is in place and what is coming next.

Where Telco ICT Sits on the ACSC Essential Eight Maturity Model

ML 1
Basic
ML 2
Mature
ML 3
Validated (Ours)

The Australian Cyber Security Centre’s Essential Eight is the national baseline for protecting a business from ransomware, data breaches and the attacks that put companies out of action for weeks. Maturity Level 3 is the highest tier, and ours has been independently verified.

Maturity Level 3 means the controls are not only in place, they are monitored, logged and tested. It is the tier the ACSC recommends for organisations handling sensitive data or operating inside a larger supply chain.

Sound Familiar
Sound Familiar
Sound Familiar?

Tired of IT That Creates Problems Instead of Solving Them?

You're paying three different vendors and none of them talk to each other. When something breaks, everyone points fingers. Your staff have built workarounds that create security risks you don't even know about. And every month, the invoice is a different number.

That’s what happens when IT is managed in pieces. Telco ICT Group brings managed IT services, cybersecurity and business communications under one roof. One team. One number. One monthly invoice. For over 25 years, Australian businesses have come to us because they were tired of the runaround. They stayed because their technology finally worked the way it should.

No more<br> downtime

No more
downtime

We catch problems before your staff even notice them. 24/7 monitoring and proactive maintenance means we’re patching, updating and tuning your systems continuously. Our managed clients average 99.9% uptime, not because we’re lucky, but because we don’t wait for things to break.

Reliable backup<br> and fast recovery

Reliable backup
and fast recovery

We set up automated backups, test them regularly and build disaster recovery plans that actually hold up when you need them. If something goes wrong, we get you back online fast. Not scrambling, not guessing. We already know exactly what to do.

IT support built<br> around you

IT support built
around you

We can be your entire IT department or work alongside your existing internal team. Fully managed or co-managed, you choose what fits. Growing businesses with one or two IT staff get access to cybersecurity specialists, cloud engineers and network architects they’d never be able to justify hiring on their own.

Predictable costs,<br> no hidden fees

Predictable costs,
no hidden fees

We scope and quote everything upfront. That’s the number you pay, whether you call us once this month or twenty times. No hourly charges that blow out your budget, no surprise line items, no fine print. When you know what IT costs, you can actually plan around it.

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Case Studies

Real Businesses. Real Problems. Here's What Happened.

Every client came to us with a technology problem that was costing them time or money. A small selection of the work we’ve done.

Slow internet and security concerns affected Perks Hotels, which partnered with Telco ICT Group to implement an SD-WAN solution.

This resulted in a more seamless guest experience, enhanced staff productivity, and improved data security.

View details
Slow internet and security concerns affected Perks Hotels, which partnered with Telco ICT Group to implement an SD-WAN solution.
Victoria's Burra Foods, a name synonymous with the creamy goodness of top-notch dairy ingredients, faced a connectivity crisis.

With over 150 employees across four sites and a network cobbled together from multiple providers, Burra Foods was losing time to slow data transfers and outages. We standardised on a single provider and built redundancy in behind it.

View details
Victoria's Burra Foods, a name synonymous with the creamy goodness of top-notch dairy ingredients, faced a connectivity crisis.
Days Eggs, a leading provider in the egg production industry, faced significant challenges due to poor connectivity across their multiple sites.

In collaboration with its IT Manager, Telco ICT Group transformed Days Eggs network infrastructure using SD-WAN with fixed wireless

View details
Days Eggs, a leading provider in the egg production industry, faced significant challenges due to poor connectivity across their multiple sites.
View all arrow
Industries We Serve

Technology Built for Your Industry

Every industry has different demands. We tailor our managed IT services, security controls and infrastructure to match the specific requirements of your sector, not just a generic template.

Manufacturing

Manufacturing

Production stops costing money the moment something goes down. We provide 24/7 monitoring, industrial network design and disaster recovery planning built around keeping the factory floor operational. From floor-level PLCs and SCADA integration through to front-office systems and ERP connectivity, we manage it all.

Professional Services

Professional Services

Your billable hours stop the moment your team cannot reach a file or a client cannot reach you. We manage document systems, practice management platforms and Microsoft 365 for accounting, legal, engineering and consulting firms. Remote access that works from a client site, backups that hold up to an audit, and client data handled to the standard your professional body expects.

Healthcare

Healthcare

Patient data carries obligations most other businesses never face. We manage practice management and clinical systems, secure messaging, encrypted backups and access controls built around the Australian Privacy Principles and My Health Record requirements. Appointment systems that stay up through clinic hours, and support that understands you cannot ask a full waiting room to come back tomorrow.

Finance

Finance

Financial services businesses are a standing target for fraud and phishing, and your clients expect their data handled accordingly. We manage hardened endpoints, email authentication, multi-factor access, audit-ready logging and Essential Eight alignment for accounting practices, brokers, advisers and lenders. All of it documented, so you can answer a licensee or an insurer without scrambling.

Logistics

Logistics

Warehouses, depots and vehicles are not office environments and should not be managed like them. We handle site-to-site connectivity, warehouse wifi that holds up around racking and metal, scanner and telematics integration, and the links between your WMS or TMS and your finance systems. Built so the driver, the picker and the office are all looking at the same information.

Construction and Trades

Construction and Trades

Your team works from sites that change every few months, often with patchy coverage and no fixed line. We set up mobile-first access to plans, job management and project systems, temporary site connectivity, and device management for the phones and tablets that get dropped, lost and replaced. Head office stays connected to every active job.

Education

Education

Schools and training providers run demanding networks under the tightest duty of care of any sector we support. We manage campus wifi built for classroom density, content filtering and student safety controls, device fleets across staff and students, and the learning platforms and identity systems behind them. Support during term, with the heavy lifting scheduled into the holidays.

Manufacturing

Manufacturing

Production stops costing money the moment something goes down. We provide 24/7 monitoring, industrial network design and disaster recovery planning built around keeping the factory floor operational. From floor-level PLCs and SCADA integration through to front-office systems and ERP connectivity, we manage it all.

Professional Services

Professional Services

Your billable hours stop the moment your team cannot reach a file or a client cannot reach you. We manage document systems, practice management platforms and Microsoft 365 for accounting, legal, engineering and consulting firms. Remote access that works from a client site, backups that hold up to an audit, and client data handled to the standard your professional body expects.

Healthcare

Healthcare

Patient data carries obligations most other businesses never face. We manage practice management and clinical systems, secure messaging, encrypted backups and access controls built around the Australian Privacy Principles and My Health Record requirements. Appointment systems that stay up through clinic hours, and support that understands you cannot ask a full waiting room to come back tomorrow.

Finance

Finance

Financial services businesses are a standing target for fraud and phishing, and your clients expect their data handled accordingly. We manage hardened endpoints, email authentication, multi-factor access, audit-ready logging and Essential Eight alignment for accounting practices, brokers, advisers and lenders. All of it documented, so you can answer a licensee or an insurer without scrambling.

Logistics

Logistics

Warehouses, depots and vehicles are not office environments and should not be managed like them. We handle site-to-site connectivity, warehouse wifi that holds up around racking and metal, scanner and telematics integration, and the links between your WMS or TMS and your finance systems. Built so the driver, the picker and the office are all looking at the same information.

Construction and Trades

Construction and Trades

Your team works from sites that change every few months, often with patchy coverage and no fixed line. We set up mobile-first access to plans, job management and project systems, temporary site connectivity, and device management for the phones and tablets that get dropped, lost and replaced. Head office stays connected to every active job.

Education

Education

Schools and training providers run demanding networks under the tightest duty of care of any sector we support. We manage campus wifi built for classroom density, content filtering and student safety controls, device fleets across staff and students, and the learning platforms and identity systems behind them. Support during term, with the heavy lifting scheduled into the holidays.

Service Areas

IT Consulting Across Australia

Our engineers are Melbourne-based and most of our clients are Victorian. We also support multi-site businesses with locations interstate, so if you are headquartered here and operating elsewhere, that is covered.

Melbourne and VIC

Our home base. On-site workshops, technical audits and strategy sessions across metro and regional Victoria. Melbourne businesses face unique challenges around rapid growth corridors, a competitive talent market, and supporting hybrid workforces across the CBD, suburban offices and regional sites. We know the local landscape and the local vendors.

Brisbane and QLD

Remote strategy engagements and scheduled on-site workshops for growing Queensland businesses. South East Queensland’s commercial expansion means many businesses need technology plans that scale across new sites and growing headcount without demanding a complete infrastructure rebuild every 18 months.

Sydney and NSW

Consulting for NSW businesses, from finance and legal firms in the CBD through to manufacturers and healthcare providers across Greater Sydney. Most engagements run remotely with on-site workshops at key milestones, giving Sydney clients the same depth of work without paying for weekly interstate travel.

Perth and WA

Cloud strategy and remote consulting for distributed teams across Western Australia. WA businesses in mining services, logistics and resources often operate across distances where reliable connectivity and cloud-based systems are operationally critical. We build strategies that respect that reality rather than applying a generic template.

Australia-Wide

Multi-site and distributed operations, supported from our Melbourne base. We have rolled out and now manage national footprints, including a 17-store retail network moved off MPLS to SD-WAN with no lost trading hours. Assessments, strategy sessions and reviews run remotely over secure video and remote access, with on-site attendance scheduled for cutovers, milestones and board presentations.

Frequently Asked Questions

Common Questions About IT Consulting

Straight answers to the questions business owners ask before engaging a consultant.

Round-the-clock monitoring of your servers, workstations, network and cloud, plus patching, backup management, security tooling, helpdesk support and a dedicated account manager. It is a fixed monthly fee covering the day-to-day running of your IT. Projects like a cloud migration or an office relocation are scoped and quoted separately, so you always know what sits inside the retainer.

Most tickets are picked up within 15 minutes, and our average response across managed clients is under two hours. Anything stopping your business from trading escalates straight to a senior engineer. You get a person on the phone, not a ticket number and a queue.

Pricing is per user or per device depending on your setup, and it is fixed monthly, so the invoice is the same number every month no matter how often you call. We scope it after a free assessment of your current environment. No hourly billing, no surprise line items, no lock-in contract.

Yes. Co-managed IT is one of the more common arrangements we run. Your internal person keeps the relationships and the day-to-day, and we sit behind them with the specialists: cyber, cloud architecture, network design and after-hours cover. It is how a business with one IT staff member gets a full team without hiring one.

No. We start by documenting and stabilising what you already have. If something is genuinely holding you back or is a security risk, we will say so, cost it, and let you decide the timing. Anything we recommend replacing comes with the reason and the business impact attached, not just a quote.

Week one is discovery: documentation, access, asset register and a full audit of what is in place. Weeks two and three we deploy monitoring, patching, backup and security tooling and close the highest-risk gaps. Week four we walk you through what we found, what we fixed and what is queued next. Your team keeps working throughout.

Yes. Our office is at 395 High Street, Ashburton, and our engineers are here in Victoria. Most support is delivered remotely because it is faster, but when a job needs someone physically on site, someone from our team turns up rather than a subcontractor you have never met.

Essential Eight is the Australian Cyber Security Centre’s baseline set of eight controls for preventing ransomware and data breaches. Most businesses do not need Maturity Level 3, but almost all should be at Level 1 or 2, and insurers and larger clients increasingly ask. We assess where you sit and build up in stages rather than all at once.

That is the usual situation. We can run the assessment now, show you what a transition looks like, and time the switchover to your contract end date. We handle the handover of documentation, licences, domains and vendor accounts. Most migrations run over two to four weeks with no downtime for your staff.

Book a free IT assessment. We spend about an hour understanding your setup, your pain points and where the business is heading, then come back with what we would fix first, in what order, and what it costs. No obligation, and you keep the findings either way.

Free IT Assessment

Find Out What Your Current IT Setup Is Actually Costing You

Book a free IT assessment with a senior engineer. We review your infrastructure, security posture, backups and vendor contracts, then tell you what we would fix first, in what order, and what it would take to get there. No obligation to switch providers. You keep the findings either way.

or call us now: 1300 414 214

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One hour with a senior engineer. We reply within one business day.

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Common Questions

Is your support 24 hours?

Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

Are your services customised for my business?

Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

Are your services expensive?

No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

What's the next step?

Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!

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