Business phones system melbourne

IT Helpdesk

The Proactive, Local
Support You Need

Can you imagine the convenience of a
dedicated, outsourced, Australian-based IT
Helpdesk that solves problems before they slow
you down? Our IT Help Desk is the answer you’ve
been looking for!

We do things differently - and go the extra mile.
Our Melbourne IT Helpdesk Support team is
always on the front foot, monitoring your
systems and software, adjusting and making
suggestions, and solving problems every day. 

Telco ICT

We pride ourselves on providing outstanding communication, avoiding complicated technical jargon, explaining any challenges in easily understood terms. Leave the IT to us! 

Telco ICT

As your business grows, so do the demands on your time, and your technology. A solution that worked six months ago might not work now, and with Telco ICT’s IT Help Desk Services professionals on the job, you’ll always have someone who understands the challenges of your business.

We take the time to get to know your systems and infrastructure so we can diagnose any issue quickly and efficiently, and understand the best way to work with your team.

Telco ICT

Here’s how we’ll help you:

Easy phone, email or in person support. Just call our dedicated phone number 1300 414 214. No need to wait for someone to respond to an email, unless this suits your needs.

Our IT Help Desk Remote Service is perfect for busy offices like yours – simply agree to secure remote access via a phone call and we will begin problem solving.

Our IT Support Ticketing System will reduce stress and put your team at ease, knowing their issue is progressing in the IT Helpdesk system.


We won’t stop until your issue is resolved.

  • No matter what problem you’re facing – from alost password to a complete hardware failure – Telco ICT’s friendly and professional technicians can help.
  • Telco ICT
  • Telco ICT
  • Simply call 1300 414 214, talk us through your issue and we will immediately assign the right technician with the right skills and experience to help you. 
  • Our business promise – we won’t stop working with you until your problem is resolved. You’ll never feel alone. No matter what issue you’re facing, it will be elevated through different levels of support and assigned to the appropriately skilled technician, depending on the level of urgency and complexity, until it is resolved.
Telco ICT

A little help for smaller problems

Are you running a small business or operating as a sole trader? Access basic to intermediate support from our technicians, who will guide you through, step-by-step, to an easy DIY solution. This might include quick fixes, configuration or malfunctioning equipment. Our technicians may upgrade your ticket to a higher level of service from time to time.

An ideal solution for:
  • “I forgot my password!” 
  • “I need help troubleshooting or configuring.” 
  • “There’s a hardware glitch!”

The solution for trickier tickets

If you’re a small or medium-sized business with an IT issue that feels a little more complicated, this level of support is for you. Our technicians are experts in solving the vast majority of IT issues, no matter how unwieldy they feel to you. This is our most popular level of customer support.

An ideal solution for:
  • “Help me coordinate on-site repairs or replacements.” 
  • “There’s been a catastrophic failure or breakage.” 
  • “We need new software configured across multiple units.”
Telco ICT
Telco ICT

Our approach for time-critical roadblocks

Large businesses simply cannot afford downtime. We’ll provide you with specialist care for critical, complex issues that remain unsolved after lower-level assistance and may have been elevated for extra assistance. Our highly skilled technicians will work in a time-sensitive manner to get your business back on track fast.

An ideal solution for:
  • “The administration or network settings aren’t working.”
  • “Our data has been compromised or lost.”
  • “Hardware is failing across the business.”

Our highly skilled and friendly Help Desk and IT Support team are here to
make sure your business experiences minimal downtime and the whole team
can get back on the job, fast. Contact us today to set up your own dedicated
IT Helpdesk.

Talk To An Expert Now

Our Trusted Partners

  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
Contact Us

Let’s Talk

    Area of Interest

    Common Questions

    Do you outsource your work overseas?

    No. We use local teams only. That way we can respond more quickly to any problems that may occur. We want your tech running smoothly so you can focus on what you do best.

    Is your support 24 hours?

    Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

    Are your services customised for my business?

    Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

    Are your services expensive?

    No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

    What’s the next step?

    Simply book a chat with one of our experts. We’ll have a chat about exactly what you need and how we can help. If you like our approach then we’ll give you a fixed price quote and get everything up and running for you, fast!

    Telco ICT Group