Can you imagine the convenience of a
dedicated, outsourced, Australian-based IT
Helpdesk that solves problems before they slow
you down? Our IT Help Desk is the answer you’ve
been looking for!
We do things differently - and go the extra mile.
Our Melbourne IT Helpdesk Support team is
always on the front foot, monitoring your
systems and software, adjusting and making
suggestions, and solving problems every day.
As your business grows, so do the demands on your time, and your technology. A solution that worked six months ago might not work now, and with Telco ICT’s IT Help Desk Services professionals on the job, you’ll always have someone who understands the challenges of your business.
We take the time to get to know your systems and infrastructure so we can diagnose any issue quickly and efficiently, and understand the best way to work with your team.
Easy phone, email or in person support. Just call our dedicated phone number 1300 414 214. No need to wait for someone to respond to an email, unless this suits your needs.
Our IT Help Desk Remote Service is perfect for busy offices like yours – simply agree to secure remote access via a phone call and we will begin problem solving.
Our IT Support Ticketing System will reduce stress and put your team at ease, knowing their issue is progressing in the IT Helpdesk system.
We won’t stop until your issue is resolved.
Are you running a small business or operating as a sole trader? Access basic to intermediate support from our technicians, who will guide you through, step-by-step, to an easy DIY solution. This might include quick fixes, configuration or malfunctioning equipment. Our technicians may upgrade your ticket to a higher level of service from time to time.
If you’re a small or medium-sized business with an IT issue that feels a little more complicated, this level of support is for you. Our technicians are experts in solving the vast majority of IT issues, no matter how unwieldy they feel to you. This is our most popular level of customer support.
Large businesses simply cannot afford downtime. We’ll provide you with specialist care for critical, complex issues that remain unsolved after lower-level assistance and may have been elevated for extra assistance. Our highly skilled technicians will work in a time-sensitive manner to get your business back on track fast.
Our highly skilled and friendly Help Desk and IT Support team are here to
make sure your business experiences minimal downtime and the whole team
can get back on the job, fast. Contact us today to set up your own dedicated
No. We use local teams only. That way we can respond more quickly to any problems that may occur. We want your tech running smoothly so you can focus on what you do best.
Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.
Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.
No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.
Simply book a chat with one of our experts. We’ll have a chat about exactly what you need and how we can help. If you like our approach then we’ll give you a fixed price quote and get everything up and running for you, fast!