Business phones system melbourne

IPECS UCP100

Ericson LG UCP100

Introducing iPECS UCP

iPECS UCP is Ericsson-LG Enterprise's unified communications platform and is designed to help organisations communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people across your business be more productive and efficient, regardless of their location or chosen device.

Where the eMG100 is built around hybrid flexibility, the UCP100 is a pure IP platform designed from the ground up for businesses that want the full unified communications experience, voice, video, instant messaging, presence, conferencing and CRM integration all running together on one system. If your team is spread across multiple locations, works remotely, or relies heavily on collaboration tools, the UCP100 is where the iPECS range starts to feel genuinely transformative rather than just a solid phone system.

The UCP100 scales from 50 to 199 system ports, with IP extension support and the ability to network multiple UCP systems together using T-Net for larger or multi-site deployments. It ships with a built-in UCS Standard server, which means your staff get access to video calling, instant messaging, visual voicemail and audio conferencing without purchasing a separate application server. For businesses that need more advanced features, the UCS Premium server option adds further collaboration capabilities as an external add-on.

Features:

  • Mobile Client (Android/iOS)
  • Video Conferencing
  • Presence and Instant Messaging
  • Outlook Integration
  • Built-In Voicemail and Auto Attendant
  • Built-in Automatic Call Distribution
  • Mobile Extension
  • Powerful Call Handling Features
  • Embedded SIP
  • Embedded Hotel Features
  • Centralised Control Transport Network (T-NET)
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  • 1.

    Simple installation and maintenance

    Breeze through initial installation, and quickly customise settings for easy management. Web Admin helps IT managers to easily manage their real-time operations locally and remotely. This web-based approach also makes remote management practical; your IT team or ours can make configuration changes, add extensions and adjust call routing from anywhere, without needing physical access to the cabinet.

  • 2.

    Cost effective hybrid platform

    Compact design, single cabinet with many of the communication features included out of the box.

  • 3.

    Anytime and anywhere connectivity

    Access the power of your iPECS UCP your way, regardless of your device or location, using smartphone, tablet or PC applications.

  • 4.

    Integrated applications tailored to your needs

    Offers a range of enhanced applications from Ericsson-LG & other specialist application providers. Integrates into standard office applications such as Microsoft Outlook or Lync & others.

  • 5.

    Simple Unified Communications

    iPECS Unified Communications capability is built in. Use voice, video, instant messaging, conference calls, and visual voicemail all on one simple and easy-to-use platform. In practice, this matters because fragmented tools slow teams down. When your staff have to jump between a phone, a separate video platform, an email client and a messaging app, calls get missed, and context gets lost. The UCP100 pulls these channels together so your team works in one place, and your customers get a more joined-up experience.

  • 6.

    Leverage the latest standards based technologies

    Makes the most of the latest network technologies such as SIP.

    Optimise call costs using WiFi.

    Use the built-in voice conferencing to save on external conference services.

  • 7.

    Virtulise Your Business Communications

    The iPECS vUCP option is worth considering seriously if your business already runs virtual infrastructure through VMware or AWS. Running your call server as a virtual machine eliminates the physical hardware footprint, simplifies backup and disaster recovery, and gives you a path to geographic redundancy without adding another physical cabinet at a second site. It's the same software, the same features, just delivered in the way modern IT infrastructure increasingly works.

The UCP100 vs the eMG100: Which One Is Right for You?

One of the most common questions we get from Melbourne businesses looking at iPECS is whether to go with the eMG100 or the UCP100. The short answer is that it depends on how your team works and where you're heading.

If you're running a mixed environment with existing analog or digital handsets and you're not yet ready to move fully to IP, the eMG100 is the more practical choice. It protects your existing hardware investment and lets you transition at your own pace. But if you're starting fresh, building a new office, or you know that video conferencing, mobile app integration and unified messaging are going to be central to how your team works, the UCP100 is the right starting point. It's also the better option for businesses planning significant growth, given its scalability and networking capabilities across multiple sites.

We're happy to walk you through a proper assessment of your current setup. A quick conversation about your team size, your working patterns and your growth plans is usually enough for us to give you a clear recommendation.

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iPECS UCP Devices

Industries We Serve with iPECS UCP100

The UCP100 is genuinely versatile, but it tends to be particularly well-suited to a few specific types of businesses:

  • Professional services firms, law offices, accountants, consultants, where client calls need to be managed professionally and call recording for compliance is a priority
  • Healthcare and medical practices where multi-line call handling, auto attendant and voicemail-to-email keep patient communication running smoothly
  • Hospitality businesses using the embedded hotel features for room extensions, wake-up calls and guest services
  • Education organisations where multi-site networking and centralised management across campuses reduce the IT overhead
  • Financial services businesses that need geographic redundancy and T-Net failover to ensure continuity even if one site goes offline

Whatever your industry, if your team of 20 to 100+ people needs a phone system that keeps up with how they actually work, in the office, on the road, or from home, the UCP100 is worth a serious look. Talk to our team, and we'll tell you straight whether it fits.

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  • 90-Day Money-Back Guarantee

  • No Lock-In Contracts

  • Satisfaction or Your First Month Is Free

Common Questions

Is your support 24 hours?

Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

Are your services customised for my business?

Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

Are your services expensive?

No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

What's the next step?

Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!

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