Business phones system melbourne

3CX Phone System

Unified Communications

The 3CX phone system is a feature rich phone
system that delivers a completely unified
communications solution, and can be integrated
with Microsoft Office 365, CRM and ERP systems.

3CX Phone Systems

Here are three reasons why we recommend 3CX

3CX Phone Systems


3CX allows your mobile phone to function as your office desk phone, so you can make and take calls wherever you are using 4G or WiFi.

3CX Phone Systems

Scalable With Your Business

3CX licenses are based on call volumes, so just add users whenever it’s required, without an additional license charge.

3CX Phone Systems

Flexible Communication

Use LiveChat, WhatsApp, Facebook, business SMS and video conferencing, from a single stream – no app switching.

3CX Phone Systems

A solution designed for the modern day team

  • Take advantage of the desktop or mobile apps and work from anywhere
  • Intuitive and easy to use basic functions
  • Change your status so you receive calls when you’re available
  • Easily view the status of colleagues no matter where they are located
3CX Phone Systems

Streamline processes with CRM and ERP Integration

  • Integrate with Microsoft Dynamics, Salesforce, Zoho and more
  • Click to call straight from your CRM to the 3CX desktop app
  • Match an individual or business name to the caller
  • Create call logs that automatically add to the customer profile
3CX Phone Systems

Create a great customer experience

  • Customise your call introduction menu to direct the call to the right person or department
  • Queues overflowing? Offer a call back option or route calls to an alternative queue
  • Join your agents on call with Listen in, Whisper & Barge in features
  • Record calls for training and QA purposes
  • Manually move agents between queues to share the volume
3CX Phone Systems

A solution designed for the modern day team

  • Easily generate a range of reports in seconds
  • Go granular with individual user activity reports
  • Live Dashboard views with Average Talk Time, Wait Time andAbandoned Calls
  • Create a live wallboard for your team to see

From selection to installation, Telco ICT Group is the business phone system partner
you’ve been looking for. Give us a call to find out more.

Our Trusted Partners

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  • Telco ICT Group
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Contact Us

Let’s Talk

    Area of Interest

    Common Questions

    Do you outsource your work overseas?

    No. We use local teams only. That way we can respond more quickly to any problems that may occur. We want your tech running smoothly so you can focus on what you do best.

    Is your support 24 hours?

    Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

    Are your services customised for my business?

    Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

    Are your services expensive?

    No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

    What’s the next step?

    Simply book a chat with one of our experts. We’ll have a chat about exactly what you need and how we can help. If you like our approach then we’ll give you a fixed price quote and get everything up and running for you, fast!

    Telco ICT Group
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