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Perks Hotels

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Summary

Slow internet and security concerns affected Perks Hotels, which partnered with Telco ICT Group to implement an SD-WAN solution and manage a Meraki network. This resulted in a more seamless guest experience, enhanced staff productivity, and improved data security.

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Telco ICT Group Transforms Operations for Perks Hotels: Enhanced Connectivity & Security

First impressions are everything in the hospitality industry. For Perks Hotels, a South Australian group with four strategically located properties, these impressions hinge on a seamless guest experience and efficient staff operations.

Perks Hotels’ existing IT infrastructure relied on basic NBN connections, frustrating guests and staff. The hotels struggled to deliver the exceptional service they wished due to the following:

  • Slow internet speed
  • Data security concerns
  • Complex IT management
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The Challenge: Connectivity Bottlenecks & Security Concerns

With 50 staff members across four locations, Perks Hotels faced several critical challenges that impacted their business:

Poor Connectivity: Basic NBN connections offered inadequate bandwidth, leading to sluggish internet speeds. Guests experienced issues like buffering on streaming services, delayed online transactions, and slow Wi-Fi connections, which affected their overall stay.

Data Security Risks: The NBN setup lacked robust security protocols, which meant the possible exposure of guest and company data, such as credit card information and guest details.

IT Management Burden: Managing a decentralised network environment across four locations proved time-consuming. The network demanded a lot of resources from the Perks Hotels team, taking away valuable time and effort from core hospitality services.

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The Telco ICT Group Solution: A Streamlined Approach for Enhanced Connectivity and Security

When Perks Hotels partnered with us at TelcoICT, we conducted a complete analysis and crafted solutions designed to enhance security, optimise connectivity and simplify their IT management.

1. SD-WAN with Fixed Internet Connections: Building a Robust Network Foundation

A fitting solution was implementing an SD-WAN (Software-Defined Wide Area Network) technology. SD-WAN intelligently routes internet traffic across multiple fixed internet connections, ensuring redundancy and optimal performance.

This meant the business no longer relied on a single NBN connection, with the risk of network outages and downtime. Guests and staff at Perks Hotels now benefit from a consistently reliable and fast internet experience.

2. Managed Meraki Network: Centralized Control and Simplified Management

Telco ICT Group deployed a cloud-managed Meraki network across all four Perks Hotels locations. High-performance Meraki access points provided seamless Wi-Fi coverage, ensuring guests’ smooth and uninterrupted internet access.

The cloud-based management platform offered centralised control and simplified network monitoring. Reducing the burden on the Perks Hotels IT team allows staff to focus on more strategic initiatives.

3. Enhanced Security Protocols: Safeguarding Guest and Company Data

Our team can now safeguard guest and company data by implementing robust security protocols. Firewalls were configured to filter incoming and outgoing traffic, while intrusion detection and prevention systems were meticulously put in place to identify and block potential cyber threats.

These measures provided Perks Hotels with a robust security posture, protecting sensitive information and fostering guest trust.

4. Ongoing IT Support: A Partnership for Continued Success

To ensure the smooth operation of the newly upgraded IT infrastructure, Telco ICT Group provided ongoing IT support. The ongoing partnership with our team was a positive step forward for Perks Hotels. It has freed them from the burden of IT management, giving them the peace of mind to focus on what they do best: creating exceptional experiences for their guests.

It is like having a dedicated IT team behind the scenes, ensuring everything runs smoothly so Perks Hotels can focus on exceeding guest expectations.

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Results: A Positive Impact on Business Operations

The Telco ICT Group solution has transformed the IT landscape at Perks Hotels, delivering a multitude of benefits that have a direct impact on their business operations:

  • Enhanced Guest Experience: Faster and more reliable internet access for guests means a more enjoyable stay in a connected society. By simplifying booking in-house services, access to entertainment, and staying connected with friends and family has vastly improved the guest experience.
  • Improved Staff Productivity: With a robust and reliable network infrastructure, staff can perform their tasks more efficiently. Telco ICT Group’s solution smoothed out online transactions by giving staff access to faster internet, which meant quicker access to essential business applications and streamlined internal communication. All these improvements have directly impacted Perks Hotels’ bottom line.
  • Reduced IT Management Burden: The cloud-managed Meraki network and ongoing IT support from Telco ICT Group significantly reduced the burden on Perks Hotels’ IT team. Centralised network management and readily available technical expertise free up valuable resources that can be directed towards other crucial hospitality functions.
  • Improved Data Security: Implementing robust security protocols reduced the risk of data breaches. Firewalls, intrusion detection and prevention systems, and continuous security monitoring keep guest and company data safe, building guest trust and protecting Perks Hotels’ reputation.
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A Model for Success in the Competitive Hospitality Industry

The partnership between Perks Hotels and Telco ICT Group showcases the transformative power of a well-designed and implemented IT solution. By managing slow internet, data security risks, and complex IT management, the solution has enabled Perks Hotels to excel in the competitive hospitality industry.

Tired of IT headaches holding back your hospitality business? Telco ICT Group’s solutions can help you create seamless guest experiences for your business. Contact us and supercharge your business with a consultation with our local team.

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Frequently Asked Questions

Common Questions About IT Consulting

Straight answers to the questions business owners ask before engaging a consultant.

Round-the-clock monitoring of your servers, workstations, network and cloud, plus patching, backup management, security tooling, helpdesk support and a dedicated account manager. It is a fixed monthly fee covering the day-to-day running of your IT. Projects like a cloud migration or an office relocation are scoped and quoted separately, so you always know what sits inside the retainer.

Most tickets are picked up within 15 minutes, and our average response across managed clients is under two hours. Anything stopping your business from trading escalates straight to a senior engineer. You get a person on the phone, not a ticket number and a queue.

Pricing is per user or per device depending on your setup, and it is fixed monthly, so the invoice is the same number every month no matter how often you call. We scope it after a free assessment of your current environment. No hourly billing, no surprise line items, no lock-in contract.

Yes. Co-managed IT is one of the more common arrangements we run. Your internal person keeps the relationships and the day-to-day, and we sit behind them with the specialists: cyber, cloud architecture, network design and after-hours cover. It is how a business with one IT staff member gets a full team without hiring one.

No. We start by documenting and stabilising what you already have. If something is genuinely holding you back or is a security risk, we will say so, cost it, and let you decide the timing. Anything we recommend replacing comes with the reason and the business impact attached, not just a quote.

Week one is discovery: documentation, access, asset register and a full audit of what is in place. Weeks two and three we deploy monitoring, patching, backup and security tooling and close the highest-risk gaps. Week four we walk you through what we found, what we fixed and what is queued next. Your team keeps working throughout.

Yes. Our office is at 395 High Street, Ashburton, and our engineers are here in Victoria. Most support is delivered remotely because it is faster, but when a job needs someone physically on site, someone from our team turns up rather than a subcontractor you have never met.

Essential Eight is the Australian Cyber Security Centre’s baseline set of eight controls for preventing ransomware and data breaches. Most businesses do not need Maturity Level 3, but almost all should be at Level 1 or 2, and insurers and larger clients increasingly ask. We assess where you sit and build up in stages rather than all at once.

That is the usual situation. We can run the assessment now, show you what a transition looks like, and time the switchover to your contract end date. We handle the handover of documentation, licences, domains and vendor accounts. Most migrations run over two to four weeks with no downtime for your staff.

Book a free IT assessment. We spend about an hour understanding your setup, your pain points and where the business is heading, then come back with what we would fix first, in what order, and what it costs. No obligation, and you keep the findings either way.

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Find Out What Your Current IT Setup Is Actually Costing You

Book a free IT assessment with a senior engineer. We review your infrastructure, security posture, backups and vendor contracts, then tell you what we would fix first, in what order, and what it would take to get there. No obligation to switch providers. You keep the findings either way.

or call us now: 1300 414 214

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One hour with a senior engineer. We reply within one business day.

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Common Questions

Is your support 24 hours?

Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

Are your services customised for my business?

Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

Are your services expensive?

No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

What's the next step?

Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!

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