TELCO ICT PRICING

Simple, Transparent Pricing That Makes Sense

Complete ICT management and support with predictable monthly costs. No hidden fees, no surprises, no confusing IT bills.

All-Inclusive Managed IT Services

$185/month per user

Fixed monthly fee per Effective Full Time (EFT) computer user

As your dedicated IT department, we handle everything technology-related so you can focus on growing your business. Our comprehensive service includes unlimited support, proactive management, and essential cybersecurity protection.

Core Services Included

Our all-inclusive fixed price covers comprehensive IT management and support across your entire technology ecosystem.

1. Unlimited Remote Support

Phone, email, and remote desktop support whenever you need it during business hours. Our ticketing system ensures nothing falls through the cracks, and our average response time is under 15 minutes.

2. Onsite Support

When remote support isn’t enough, we come to you. Our technicians arrive equipped and ready to resolve complex hardware issues, infrastructure problems, or hands-on configurations. Flat fee of $280 per visit.

3. 24/7 Emergency Support

Critical issues don’t wait for business hours. Server down at 2 AM? Network outage on the weekend? After-hours emergency support available at $220 flat fee.

4. Complete Infrastructure Management

We manage and monitor your entire technology stack, servers (physical and virtual), network equipment, workstations, cloud platforms, and all business applications.

5. Proactive 24/7 Monitoring

Our Network Operations Centre monitors your systems around the clock with automated remediation. We identify and fix issues before they impact your business operations.

6. Vendor & License Management

We coordinate with all your technology vendors and service providers on your behalf. We also manage all software licenses, track renewals, and optimise your subscriptions to prevent overspending.

Microsoft Services & Cloud Solutions

1. Office 365 / Microsoft 365 Management

Complete administration, user management, mailbox configuration, SharePoint setup, Teams deployment, security configuration, compliance management, and ongoing optimisation of your Microsoft 365 environment.

2. Microsoft Dynamics Support

Full support for Microsoft Dynamics 365, including user training, customisation support, integration with other business systems, troubleshooting, and performance optimisation.

3. Azure Cloud Services

Azure virtual machines, Azure Active Directory management, cloud storage solutions, Azure backup services, hybrid cloud configurations, and cost optimisation for your Azure environment.

4. Cloud Collaboration Services

Implementation and management of collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Slack, Google Workspace, Dropbox Business, and other cloud collaboration tools.

5. Cloud Migration Services

Seamless migration from on-premises systems to cloud platforms. We handle planning, execution, data migration, testing, and user training to ensure zero disruption to your business.

Telecommunications & Voice Services

As a specialised Telco ICT provider, we deliver comprehensive voice and communication solutions tailored to modern business needs.

1. 3CX Phone System

Design, implementation, and ongoing management of 3CX cloud and on-premises phone systems. Includes softphone setup, mobile app configuration, call flow design, auto-attendant setup, call recording, and reporting.

2. IPECS Phone System

Full service for IPECS phone systems, including installation, programming, expansion, maintenance, and 24/7 support. Perfect for businesses requiring robust, feature-rich traditional PBX capabilities with modern IP functionality.

3. Business Phone Systems (VoIP)

We specialise in cloud-based VoIP solutions that reduce costs while improving functionality. Features include: call routing, voicemail-to-email, call recording, conference bridges, mobile integration, softphones, and advanced analytics.

4. Unified Communications

Integration of voice, video, messaging, and collaboration into a single unified platform. Connect your phone system with Microsoft Teams, Zoom, or other UC platforms for seamless communication.

5. SIP Trunking

Cost-effective SIP trunk services to replace traditional PSTN lines. Includes number porting, emergency calling (000), call quality monitoring, and failover protection.

6. Call Management & Analytics

Advanced call reporting, queue management, real-time dashboards, call recording management, and performance analytics to optimise your communication systems.

Network & Infrastructure Services

1. Firewall Services

Enterprise-grade firewall implementation and management, including next-generation firewalls (NGFW), intrusion prevention systems (IPS), VPN configuration, content filtering, application control, and 24/7 monitoring.

2. Network Design & Implementation

Professional network architecture design, structured cabling, switch configuration, VLAN setup, wireless network deployment, and network segmentation for security.

4. SD-WAN Solutions

Software-defined wide area networking for multi-site businesses. Intelligent traffic routing, automatic failover, and optimised performance across all locations.

5. Internet Connectivity Management

We manage relationships with ISPs, monitor connection performance, coordinate installations and upgrades, and provide failover solutions to ensure you’re always connected.

6. WiFi Solutions

Enterprise wireless network design and deployment using Ubiquiti, Cisco Meraki, Aruba, or Ruckus equipment. Includes site surveys, access point placement, guest network setup, and ongoing optimisation.

Cybersecurity Essentials Included

Enterprise-grade security protection is included as standard with every plan. We take security seriously so you can do business confidently.

1. Security Awareness Training

Weekly comprehensive training programs are delivered through our learning management system. Topics include phishing recognition, password security, social engineering, mobile device safety, and data protection. Includes simulated phishing campaigns to test and improve user awareness.

2. Business Data Backup & Recovery

Automated daily backups of all critical data, including:

• Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
• Google Workspace (Gmail, Drive, Shared Drives)
• On-premises servers and workstations
• Cloud applications and databases
• Minimum 30-day retention with point-in-time recovery

3. Endpoint Detection & Response (EDR) with SOC

Next-generation antivirus protection on all computers and devices with 24/7 Security Operations Centre monitoring. Our SOC team actively hunts for threats, investigates suspicious activity, and responds to security incidents in real-time.

4. Advanced Email Security

Multi-layer email protection, including:

• Advanced spam filtering (99.9% effectiveness)
• Malware and ransomware scanning
• Phishing protection with machine learning
• Link sandboxing (detonates suspicious links in an isolated environment)
• Email encryption for sensitive communications
• Data loss prevention (DLP) to prevent accidental data leaks

5. Web Content Filtering & DNS Security

DNS-based filtering to block access to malicious websites, phishing sites, and inappropriate content. Prevents malware infections and enforces acceptable use policies. Includes reporting on blocked threats and user activity.

6. Firewall Management & Network Security

Configuration and monitoring of your firewall with regular rule reviews, threat intelligence updates, intrusion prevention, and VPN access management. We ensure your network perimeter is secure against external threats.

7. Vulnerability Scanning & Patch Management

Continuous vulnerability assessments across all systems with prioritised remediation. Automated patch management for:

• Windows and macOS operating systems
• Third-party applications (Adobe, Java, browsers, etc.)
• Server operating systems and applications
• Firmware updates for network equipment

8. Multi-Factor Authentication (MFA)

Implementation and enforcement of MFA across all business applications, email, cloud services, and remote access. Significantly reduces the risk of account compromise.

9. Regular Security Audits & Health Checks

Quarterly cybersecurity assessments, including:

• External vulnerability scans
• Internal security posture reviews
• Policy and procedure compliance checks
• User access rights reviews
• Security configuration audits
• Incident response readiness testing

10. Compliance Ready

Our Cybersecurity Essentials package is designed to meet key compliance requirements, including ACSC Essential Eight (Maturity Level 2), ISO 27001 alignment, APRA CPS 234 requirements, and cyber insurance standards for most Australian businesses.

Reporting & Strategic Support

Stay informed with comprehensive reporting and regular strategic reviews to ensure your technology supports your business goals.

✓ Initial Comprehensive IT Infrastructure Assessment – Complete documentation of your current environment

✓ Initial Cybersecurity Threat Detection Scan – Identify existing vulnerabilities and security gaps

✓ Initial Vulnerability Audit Report – Detailed analysis of security risks with prioritised remediation plan

✓ Monthly Service Level Agreement (SLA) Performance Reports – Transparency on our response times and resolution rates

✓ Monthly System Maintenance & Health Status Reports – Overview of all maintenance activities, updates, and system health

✓ Monthly Support Ticket Summary & Trending Analysis – Identify recurring issues and track resolution patterns

✓ Quarterly Strategic Technology Review Meetings – Face-to-face or virtual meetings to discuss technology roadmap, upcoming projects, and optimisation opportunities

✓ Semi-Annual Hardware & Software Asset Register – Complete inventory of all IT assets with age, warranty status, and replacement recommendations

✓ Annual IT Budget Planning & Forecasting – Help you plan for technology investments with 12-18 month planning

✓ 24/7 Access to Client Portal – Real-time status updates, ticket history, system monitoring dashboards, and documentation library

Additional Telecom Services

Need new services or upgrades? We offer competitive pricing on a full range of telecommunications solutions:

• Business Internet (NBN/Fibre) – High-speed business-grade internet connectivity with SLA guarantees
  Starting from $120/month
• VoIP Phone System Setup (3CX/IPECS) – Complete cloud-based or on-premises phone system implementation
  From $45/user/month
• IP Phone Handsets – Desk phones, conference phones, wireless handsets, and professional headsets
  From $180/unit
• Telephone Handset Provisioning – Remote provisioning, firmware updates, and configuration
  Included with phone system service
• Call Recording Solutions – Compliance-grade call recording with secure storage and search capabilities
  From $15/user/month
• Contact Centre Solutions – Advanced queue management, IVR, wallboards, and reporting for call centres
  Custom Quote
• Network Infrastructure Upgrade – Enterprise routers, managed switches, WiFi 6 access points
  Custom Quote based on site survey
• Dedicated Internet Connection (DIA) – Fibre with guaranteed bandwidth and SLA for mission-critical connectivity
  From $450/month
• SD-WAN Solution – Multi-site connectivity with intelligent routing and automatic failover
  From $250/site/month
• 4G/5G Failover – Backup internet connection using cellular networks
  From $80/month
• SIP Trunk Services – Replace PSTN lines with cost-effective SIP trunks
  From $25/month + per-minute usage

Why Choose Telco ICT?

• Predictable Costs: Fixed monthly pricing means you can budget accurately with no surprise IT bills. Unlike break-fix providers who benefit from your problems, our model aligns our success with yours; we’re incentivised to keep your systems running smoothly.

• Enterprise Security : Bank-level security is included as standard, not an expensive add-on. We don’t believe cybersecurity should be optional or only for large enterprises; every business deserves comprehensive protection.

• Fast Response: Our average response time is under 15 minutes during business hours. We staff our support desk with experienced technicians, not just ticket dispatchers, so you get real help fast.

• True Full Service: From networks to phones to cloud services to websites, we handle it all. No more juggling multiple vendors or trying to figure out who’s responsible for what. One partner, complete solutions.

• Local Expertise: Australian-based team that understands local compliance requirements (ACSC Essential Eight, APRA, Privacy Act) and business needs. We’re in your timezone, speak your language, and understand your market.

• Strategic Partnership: We’re not just fixers, we’re strategic advisors for your technology roadmap. Our quarterly business reviews help you plan technology investments that align with your business goals.

• Specialised Knowledge: Deep expertise in telecommunications, Microsoft platforms, cybersecurity, and cloud services. Our team holds industry certifications, including Microsoft Certified, Cisco Certified, CompTIA Security+, and more.
• Proactive Approach: We don’t wait for things to break. Our 24/7 monitoring, automated remediation, and regular maintenance prevent problems before they impact your business.

Ready to Get Started?

Let’s discuss your technology needs and create a custom solution for your business. Schedule a complimentary IT assessment where we’ll review your current environment, identify opportunities for improvement, and provide recommendations, no obligation, no sales pressure.