At Telco ICT, we understand the fast-moving rhythm of Burwood's business community. As a local business owner or IT decision-maker, you're juggling growth, customer expectations, remote teams, and digital tools, all while trying to keep systems running smoothly. It's a lot.
That's why we offer IT support in Burwood that's built for businesses like yours. No cookie-cutter packages. No slow ticket responses. Just smart, proactive, and personalised managed IT services that help you stay productive, secure, and ahead of the curve.
We don't just fix problems, we help prevent them, plan for the future, and support your business goals through technology that works as hard as you do.
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We've designed our support service around what growing small business operations in Burwood need: scalability, uptime, security, and flexibility.
Tired of tech that breaks down when you need it most? We proactively manage your infrastructure so you don't have to. That means patch updates, server monitoring, software health checks, network maintenance, and more, all bundled into one clear monthly managed service. Less stress, more time to focus on your business operations.
From the Burwood Brickworks precinct to high-traffic retail zones, every business is vulnerable to cyber threats. We help protect you with a layered security approach:
We also help ensure you're compliant with Australian data privacy regulations.
Whether you're exploring cloud migration, expanding your Microsoft 365 ecosystem, or creating a secure hybrid work environment, we make it simple and secure. Our support team ensures your Burwood-based business is cloud-ready, remote-accessible, and future-proof.
Planning a new office rollout in Burwood or expanding to multiple locations? We help you set up networks, Wi-Fi, backup systems, and more. From hardware procurement to device lifecycle management, we cover every base, so you don't have to.
We don't believe in "one-size-fits-all" when it comes to tech. Our IT consulting services in Burwood are strategic, practical, and always results-focused. You get a dedicated IT consultant who understands your business goals and builds a roadmap to help you:
Think of us as your in-house CTO, without the full-time salary.
When you work with Telco ICT, you get more than technical fixes. You get a strategic partner that helps your business stay competitive, compliant, and confident in its technology. We bring:
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Flexible, Reliable, and Strategic IT Services, including:
Technology issues can cost more than just time, they affect customer experience, team performance, and business continuity. At Telco ICT, our IT support in Burwood is built on real relationships and timely communication. When you reach out, you get an expert, not a ticket number. We focus on solving the issue fast and preventing it from coming back.
Managing IT shouldn't be your team's second job. With our managed IT services in Burwood, you get consistent support service, system monitoring, patch management, and IT maintenance taken care of behind the scenes. We ensure your systems are running smoothly, updates are handled, and disruption is kept to a minimum, without needing constant follow-up from your side.
Many businesses are moving to cloud tools, but without the right setup, teams struggle with access, permissions, or syncing issues. We offer cloud solutions in Burwood that help streamline file sharing, storage, backups, and remote access. Whether you're using Microsoft 365, Google Workspace, or a custom cloud, we help configure and manage it so everything works as expected, securely and efficiently.
Slow internet isn't just frustrating, it delays everything from file uploads to video calls. Telco ICT offers business internet in Burwood with scalable plans and local support, so you're not stuck waiting on hold with a national provider. We help ensure that your bandwidth suits your operations, and we're available to help troubleshoot or escalate with minimal hassle.
Your phone system still matters, especially for customer-facing roles. Our VoIP services in Burwood include call routing, voicemail-to-email, video call support, and team extensions, all integrated with the way your business works. We assist with setup, onboarding, and support, and we're here to tailor things as your communication needs evolve.
Tech upgrades and migrations can be disruptive without a clear roadmap. If your business in Burwood is rolling out new hardware, migrating data, or implementing new software, we help plan and execute it. Our role is to minimise disruption, coordinate with third parties if needed, and make sure the system performs as expected when it goes live.
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Choosing managed IT support isn't just a smart technical move, it's a business decision that pays off every day. Here's what you actually gain when you work with a reliable provider like Telco ICT:
Predictable IT Costs: Come to think of it, unexpected tech issues can blow up your budget fast. Managed IT services give your business a clear monthly cost that covers everything from support to system maintenance. No more surprise repair bills or last-minute upgrades. You know exactly what you're paying for, and you can plan ahead with confidence. For small business operations in Burwood, this is especially useful when you're trying to manage cash flow and scale responsibly.
Fewer Disruptions, More Uptime: Nothing slows a business down like a system crash or a network issue that drags on for hours. With managed service arrangements, those problems get spotted early and handled quickly. We monitor your systems around the clock, patch issues before they snowball, and step in the moment something feels off. You get smoother operations, happier staff, and customers who aren't stuck waiting while your tech catches up, running smoothly every day.
Access to a Full Team of Experts: Hiring one in-house IT person can be expensive, and no one person can know everything. With managed IT support in Burwood, you're backed by a whole team of specialists. From networking and cloud computing to cybersecurity and strategy, our IT consultants for small business operations bring deep expertise without the overhead costs. You get real answers, not Googled guesses.
Better Cybersecurity, All the Time: Cyber threats don't take breaks. That's why we include multi-layered security as part of our managed services. We're talking endpoint protection, firewall management, threat monitoring, backup systems, and regular staff training to prevent phishing. It's not just about antivirus anymore, it's about building a complete defence strategy that protects your business and your clients. If you handle sensitive data (and most businesses do), this isn't optional, it's essential.
Scalable Support That Grows With You: Starting small? Growing fast? We're with you either way. Managed IT support adapts to your size and needs. Whether you're opening a new office, adding more remote workers, or adopting new systems, we help you scale your tech stack smartly. Many Burwood businesses lean on us for a growth-focused IT strategy that aligns with where they're headed, not just where they are now.
Stay Focused on What You Do Best: Tech problems can be a massive distraction. Instead of your team wasting time on printer issues, lost emails, or software glitches, you get a dedicated team handling all of it behind the scenes. That leaves you free to focus on customers, staff, and business goals, not troubleshooting. It's peace of mind, with better productivity as a bonus.
Faster Support When You Need It: There's nothing more frustrating than waiting hours (or days) for tech support. Our Burwood IT support team is local, responsive, and ready to help the moment you call. We don't just log tickets and hope for the best, you get real-time help from people who already know your systems and care about getting you back up and running quickly.
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Burwood is one of Melbourne's most dynamic suburbs, balancing leafy residential streets with bustling commercial hubs. Between the education sector (hello Deakin University!), bustling shopping zones like Burwood One and new developments like Burwood Brickworks, the local business scene is expanding fast. That means your IT systems need to grow smarter and stronger.
At Telco ICT, we're proud to support the local economy by equipping Burwood businesses with enterprise-grade technology, delivered with small-business sensibility. We're locals, just like you, and we know how to make your tech an asset, not a headache.
1. Do you offer same-day IT support in Burwood?
Yes, we absolutely do. Our local technicians are just around the corner and can offer same-day support service, both onsite and remotely, depending on the nature of your issue. Whether it's a network outage, hardware failure, or software glitch, we act fast to get you back on track. Our priority is minimising your downtime and keeping your business running smoothly.
2. Is your support suitable for small businesses?
100%. In fact, a large portion of our Burwood clients are small business operations that don't have the time or budget to manage in-house IT. We offer affordable managed IT services tailored to the unique challenges small businesses face, like keeping systems secure, reliable, and scalable as you grow. You get enterprise-level service without the enterprise-level cost.
3. Can you help migrate my systems to the cloud?
Yes, we're experts in cloud migration and cloud consulting. Whether you're looking to move to Microsoft 365, Google Workspace, or a hybrid setup, we'll manage the entire process: from assessing your current infrastructure to planning, data transfer, configuration, and post-migration support. We also provide training to make sure your team feels confident using your new tools.
4. What types of industries do you support?
Our Burwood IT support services are built to serve a wide range of industries. We work with:
If your business uses technology (and let's be honest, who doesn't), we can support you.
5. Do you provide proactive maintenance and monitoring?
Absolutely. Our managed IT services include 24/7 monitoring, regular system health checks, and preventive maintenance. This means we can detect and resolve issues before they cause downtime. From patch management to performance tuning, we keep your systems updated and running efficiently, so you can focus on your business instead of putting out IT fires. It's like having your own IT department on-call, without the overhead.
6. How do you ensure data security and compliance?
We take cybersecurity seriously. Our services include data encryption, firewall management, antivirus solutions, regular backups, and user access control. We also help ensure you're meeting compliance standards relevant to your industry, whether it's HIPAA, GDPR, or the Australian Privacy Act. You'll get clear documentation, training for your team, and ongoing support to reduce risk and maintain trust with your clients.
Let Telco ICT Group handle it, local, fast, and built for your business.
Get your free quote today - contact us now.
Telco ICT Group allowed GPS Electrical to focus on what they do best, while harnessing their own expertise in IT transformation.
With success hinging only on foot traffic and word of mouth, this large retail store really needed to get the word on the street to boost sales.
Telco ICT installed and configured new technology across all 25 stores and established ongoing account management for Telstra .
Burwood, a thriving suburb in Melbourne, Victoria, Australia, offers a harmonious blend of urban convenience and suburban tranquility. Situated approximately 14 kilometers east of Melbourne’s CBD, Burwood is celebrated for its diverse community, leafy streets, and welcoming atmosphere. The suburb boasts excellent transport links, with Burwood Station and multiple tram routes providing seamless access to the city and neighbouring areas.
At the heart of Burwood lies the bustling Burwood One Shopping Centre and nearby retail strips, featuring a mix of international cuisines, boutique stores, and everyday essentials. Families are drawn to the area for its strong educational offerings, including Burwood East Primary School and the nearby Deakin University—one of Australia’s top institutions for higher learning.
Nature lovers enjoy the abundance of green spaces such as Wattle Park and Gardiners Creek Reserve, perfect for walking, cycling, and weekend picnics. With its balance of cultural vibrancy, academic excellence, and lifestyle convenience, Burwood continues to attract families, students, and professionals seeking a well-connected and enriching suburban experience.
Canterbury , Surrey Hills, Box Hill South, Camberwell, Burwood , Clarinda , Burwood East, Glen Iris, Ashwood , Mount Waverley
Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.
Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.
No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.
Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!
Our client sought our assistance in two phases: first, fixing unreliable internet connectivity and data security, and second, giving their website a user-friendly interface.
VACSAL's internet connections across their sites were unreliable, causing frequent disruptions in daily operations. The absence of website filtering allowed unrestricted access to any website, posing potential risks to network security and productivity. Their network had been a target of denial of service (DoS) attacks, highlighting exposures in its cybersecurity defences.
Recognising the critical nature of these issues, VACSAL needed a trustworthy and proficient IT service provider to manage these challenges and create a resilient and secure IT environment. They turned to Telco ICT Group for a comprehensive solution that would address these multifaceted problems.
We proposed and implemented strategic measures to overhaul VACSAL's IT framework. These measures aimed to enhance network performance, bolster cybersecurity, and streamline IT management processes.
Telco ICT Group deployed a Software-Defined Wide Area Network (SD-WAN) solution to tackle the connectivity issues across all VACSAL sites. This provided a more reliable and efficient network infrastructure, capable of managing traffic intelligently and ensuring better internet connectivity.
Alongside SD-WAN, managed Sophos security appliances were installed at all sites, providing advanced threat protection and network security.
Understanding the critical need for robust cybersecurity, we implemented enhanced security protocols, including redundancy around data storage. Such an approach ensured that VACSAL's data was secure and readily available in case of any disruptions.
The cybersecurity enhancements included comprehensive threat detection and response systems to safeguard against potential attacks.
As part of the IT overhaul, Telco ICT moved all VACSAL devices, including laptops and desktops, to Microsoft Intune. This centralised device management solution allowed for streamlined updates, security enforcement, and compliance across all devices.
The file server was also migrated to SharePoint, providing a more secure and accessible file management system.
Improved security measures were implemented for Microsoft 365 to strengthen the IT environment further. This included advanced threat protection, data loss prevention, and secure access controls, ensuring that VACSAL's communication and collaboration tools were protected from cyber threats.
By partnering with Telco ICT Group, VACSAL significantly improved the end-user experience. The IT team now had a reliable partner for escalations and co-management, ensuring that any IT issues were promptly addressed.
This partnership allowed VACSAL's internal IT team to focus on strategic initiatives, knowing that the day-to-day IT operations were in capable hands.
There were several requirements to deliver the best results for the new website:
Telco ICT Group undertook an in-depth consultation process to fully understand VACSAL's needs and objectives. The result was a custom WordPress website designed and developed to meet all specified requirements. Spanning 110 pages, the new site featured a culturally relevant, modern design, easy navigation and functionality.
The new website allowed VACSAL's team members to easily update content, ensuring that information remained current and relevant. The events calendar and various access levels for different team members streamlined the management of updates, while the integration with Facebook posts enhanced VACSAL's online engagement.
Upon launching the new website, VACSAL requested only a few minor changes, reflecting their satisfaction with the outcome and the speed of delivery. Telco ICT's commitment to excellence and client satisfaction was evident in the positive feedback.
To ensure the website's ongoing security and performance, Telco ICT Group provided secure hosting services. While VACSAL's internal IT team primarily manages the site, Telco ICT Group remains available for ongoing support and requirements, fostering a collaborative and supportive relationship.
Significant improvements in IT infrastructure and digital infrastructure have addressed the critical IT challenges being faced. Creating a more secure and efficient environment has enabled VACSAL to focus on its mission confidently. The new website further helped VACSAL serve its community, reflecting the successful collaboration.
An assortment of different service providers made their network unreliable. Inconsistent performance and constant worries about network redundancy threatened to negatively impact their operation. That's when Telco ICT Group stepped in, ready to devise a solution to ensure smooth data flow and keep Burra Foods churning out dairy delights.
With over 150 employees across Victoria, seamless communication and data transfer were vital for efficient operations. However, their existing network infrastructure, cobbled together from a mix of providers, was proving to be a major bottleneck. This resulted in:
• Inconsistent Performance: Frequent connectivity issues plagued Burra Foods' network. Slow data transfer affected collaboration and file sharing between teams across locations. This constantly disrupted workflow impacted overall productivity.
• Downtime Disruptions: Network outages, a frequent occurrence due to the lack of redundancy, caused significant downtime. Critical business processes, such as inventory management and order `fulfilment, were often put on hold, impacting customer service and potentially leading to lost revenue.
These network shortcomings significantly hindered Burra Foods' ability to function at peak efficiency.
Recognising the need for a reliable and resilient network infrastructure, Burra Foods engaged Telco ICT Group to design and implement a comprehensive solution.
We began the project by thoroughly assessing Burra Foods' existing network infrastructure. By evaluating the multiple connections, we identified the issues causing poor performance. By meticulously mapping the entire network's layout, we identified critical weak spots – areas begging for network reinforcement.
We proposed a standardised network infrastructure across all four Burra Foods locations based on an in-depth analysis.
Selecting a single, reliable service provider that could offer consistent and high-quality connectivity across all locations ensured uniform service quality and simplified network management. The regularity of one connection ensured consistent performance and reliable connections throughout the organisation.
We designed a robust network architecture to address the redundancy concerns. Adding backup connections to the network helped prevent outages. Choosing one internet provider founded a more stable, comprehensive, and resilient solution.
The revamped network setup ensured uninterrupted operations through built-in redundancy and noticeably boosted performance. We introduced the following:
These allowed us to proactively spot and resolve potential issues before they could disrupt daily workflows.
With this more reliable and resilient network, Burra Foods saw significantly reduced connectivity problems, resulting in smoother and more efficient operations. The improved network performance allowed employees to do the following:
In addition to the network infrastructure improvements, Telco ICT Group provides ongoing support and maintenance services to ensure Burra Foods' network's continued reliability and performance. Ongoing assistance includes:
Our dedicated support team worked closely with Burra Foods' ICT team to address any concerns promptly and implement necessary updates or enhancements.
Telco ICT Group's solution for Burra Foods is a prime example of how a tailored network infrastructure can transform business operations. The main pain points were inconsistent connections and a lack of backup. Telco ICT Group stepped in and delivered a network built to last.
Teaming up with Telco ICT Group gave them a dependable, efficient network. Now, Burra Foods can focus on what they do best – churning out delicious dairy treats – while their network keeps things running smoothly behind the scenes.
Contact us today to learn how we can help you move your business forward with reliable network solutions.
Telco ICT stepped in to address these issues and provide a comprehensive mobility solution that transformed its communication infrastructure.
Austin Clothing/Gazman faced several challenges with its existing mobile communication services. The initial assessment revealed three key challenges:
• Outdated Mobile Plans: Many staff were still on older, less cost-effective plans that didn't reflect their current usage patterns.
• Unused Services: Austin Clothing was unknowingly paying for services like voicemail or data packages that some employees didn't require.
• Slow Response Times: Getting support from their existing provider was time-consuming, hampering Austin Clothing's ability to address any mobile-related issues quickly.
These challenges impacted Austin Clothing's bottom line and staff productivity.
Telco ICT approached the problem with a thorough mobility review, aiming to streamline and modernise the company's mobile communication framework. Here's how they achieved this:
Telco ICT conducted a detailed analysis of the existing mobile plans and services. The review uncovered opportunities to streamline improvement and identified services that were no longer necessary. By understanding Austin Clothing/Gazman's specific requirements and challenges, Telco ICT was able to tailor a solution that perfectly matched their needs.
The outdated mobile plans were replaced with adaptive mobility plans. The switch to adaptive plans offered flexibility that wasn't possible before. Adaptive plans scale according to usage, providing cost efficiency and avoiding the pitfalls of overpaying for underutilised services.
Additionally, The adaptive fund is a mobile hardware fund that adds 10% of the plan spend as a credit into the 'adaptive mobility fund'. These credits can be used as needed to purchase hardware requirements such as tablets or mobile handsets as required.
Services identified as being no longer in use were promptly cancelled, eliminating unnecessary costs and streamlining the mobile services portfolio. This step saved money and simplified their mobile services, reducing organisational overheads and the potential for billing errors.
By implementing these strategic changes, Telco ICT ensured that Austin Clothing/Gazman's mobile communication infrastructure was modernised and optimised for cost-efficiency and operational flexibility.
[Ask How We Can Help Streamline Your Business ICT & Telecommunications]The collaboration between Telco ICT and Austin Clothing/Gazman has yielded significant positive outcomes:
It's a solution built for today and ready for whatever tomorrow throws their way.
This partnership shows Telco ICT's commitment to crafting solutions that fit each client's unique needs. With adaptive plans, proactive help whenever needed, and a constant eye on improvement, Telco ICT has ensured Austin Clothing's mobile operations run smoothly. Now, they can focus on what they do best: dressing their customers in style!
With retail stores spanning the country, this household name needed a way to tame their inefficient, outdated IT solutions in store and at HQ. How could such a shift happen with minimal impact to sales and valued customers?
With close to 20 stores spanning shopping centres, strip malls and more, this New Balance knew the outdated IT systems connecting every sales point for their business left a lot to be desired.
While shoppers were blissfully unaware, these retail stores were running an unconnected approach and only had one business analyst on staff (not a dedicated IT resource) to deal with every issue. But this was just the tip of the iceberg. All IT equipment was at end of life. All stores were connected via MPLS in a private environment, with no ongoing and account management from a telecomms partner. Some stores still faced a shift to NBN, left behind with dragging internet connectivity and outdated equipment.
This big player in retail needed more than just an installation of new technology. They needed end-to-end project and account management to align and connect each store and touch point. Moreover, they needed to keep doors open and sales coming in. After all, retail doesn’t sleep.
With this in mind, Telco ICT stepped aboard - promising to deliver big, while keeping the lag time small.
Approaching the task with speed and strategy top of mind, Telco ICT set to work, first and foremost developing a strong account management relationship. What resulted was trust and alignment, two key elements for the project’s success.
Through ongoing discussions with the retailer and their global headquarters, Telco ICT installed and configured new technology across all 17 stores and established ongoing account management for Telstra services for mobiles, fixed points and MPLS, moving all remaining stores over to NBN.
Telco ICT installed and configured CISCO Meraki SDWAN for all 17 sites, including roll out of security policies for staff and wifi access points for customers.
With a centralised dashboard, all stores now benefit from security updates in unison, meaning that finally, no store was left behind. This unified approach provided not only an easier experience for staff, but a more seamless transaction for customers each and every time - leading to increased foot traffic and sales.
Centralising the stores’ mobile ordering and cancelling capacity required Telco ICT’s expertise in integrated project management, with effective communication and sign-off from HQ. Transparency was key to the process, and Telco ICT acted as conduit to keep communication, reviews and account management on a continuous cycle of improvement.
Telco ICT now provides regular, on-demand remote support for all IT matters - on-site if required - and this new balance couldn’t be happier. With years of isolated store experiences left behind, they are finally able to confidently increase sales and customer satisfaction, thanks to Telco ICT.