Difference between VoIP and Unified Communications: Which is better? 

Voip vs Unified Communications

Most business owners or corporate buyers are well aware of Voice over IP since it managed to gain a reputation for being the most preferred voice communication, even among small to mid-sized businesses. There is a valid reason why it should enjoy its success as it offers more benefits than the traditional on-premise PBX system. On the other hand, Unified Communications offers many new features or add-ons when compared to VoIP and all set to make its mark. 

Businesses who are looking out for better alternatives to traditional phone systems are often caught up between VoIP Phone System and Unified Communications. Although these terms are often interchanged by vendors, it is important to know the difference between them before making a decision.  

Let’s start with VoIP. 

The VoIP phone system  

Voip phones Melbourne

It surely succeeded in replacing private phone lines by using the Internet to make or receive calls. It can be described as a technology that discarded telephone calls by making things simple. 

A traditional landline requires routing of the human voice to the destination through a network of copper wires. On the other hand, VoIP transmits voice calls by making the best use of the Internet your laptops, computers or other devices use. The Cost is less and the speed is amazing to make calls. 

You can take calls even from a remote location and all a VoIP Phone System demands is a stable internet connection. There is no need to worry about a natural disaster or any power cut as VoIP is hosted through the cloud. You can also expect amazing customer engagement or a boost in customer service through VoIP. 

Unified Communications 

Unified Communications

Although VoIP technology gives everything you need to send or get messages from anyone, businesses are no longer satisfied with its limited features. They seek more features i.e beyond typical making or receiving calls. 

Here comes Unified Communications acting like an umbrella for several technologies to add up many features to phone calling.  

As the name goes, it changed the way people look at a phone by offering a bundle of features as follows: 

  • Fax 
  • Instant messaging between employees 
  • Videoconferencing 
  • Phone texting 
  • SMS  
  • Email 
  • Integrated voicemail 

Let’s try to consider some factors and know-how VoIP and UC respond: 

1. Scope

While Unified Communications is more oriented towards enterprise communications, VoIP emphasizes Internet-based voice calling. It is important to note that several VoIP vendors include features of UC in their plans as paid upgrades or extra add-ons. On the other hand, Unified Communication products depend on VoIP as their foundation.  

  • If you are looking for an affordable alternative to your existing phone system, VoIP phone solutions are the best one for you. 
  • If you are looking for easy collaboration, streamlined workflows, and optimization of decision processes, then Unified Communications is perfect for your business. 

2. Cost 

Be it upgrading current phone systems or embracing new technology; the cost cannot be avoided for any one of them. The cost of VoIP Phone System for small businesses and Unified Communications vary since they offer different in their scope.  


  • Getting started with VoIP phone systems in Melbourne is super easy as many vendors give away 30 day free trials that help you to test the phone service in real-time. 
  • If you got a robust enterprise network infrastructure, the only expenses you need to worry about are as follows: 
  1.   Monthly subscription plan of service providers 
  2.   Purchase of IP enabled phones 

 Unified Communications 

  • It can cost you a huge amount of money to deploy UC products in your organization. You cannot add it in your business process and forget about it. 
  • It evolves as the organization goes through changes with time.  

Although each provider offers a different UC product, it can be customized to fit your needs.  

The cost of UC upgrade depends on many factors such as: 

  1. Number of tools 
  2. Business size 
  3. Upgrades and features 

3. Implementation 

Even after the deployment of on-premise SIP solutions, upgrading to VoIP is not a problem. Several VoIP service providers offer UC features including digital faxing, integrated voicemail, and find me. On the other hand, UC integrates all channels and enables the tools to communicate with each other.  

While the VoIP phone system for small businesses offers no equipment maintenance, less cost on monthly bills, and regular upgrades, Unified Communication is a good choice for long-term collaboration and enhanced productivity. Unified Communication suite can be easily integrated with other sales tools or enterprise-level CRM.  

Although many VoIP and UC might appear as competitors, let’s not forget that VoIP is a fundamental component of Unified Communication.  

So, which one is the best option for my business?  

Most business owners often ask us this question. But the answer is simple. It all comes down to the present situation and needs of your company.  

If you already have a conventional phone system, and you wish to cut down your phone bills, then we would recommend a VoIP Phone system.  

On the other hand, Unified Communication demands massive investment; significantly more than VoIP. If you are operating your business at a narrow margin, managing with Unified Communication might get difficult. Again, it depends on your business needs and other factors. 

We have listed out some questions to help you clear the cloud of confusion and make a wise decision. 

As a business owner, consider the following questions and try to answer them.  

  • For small businesses, the VoIP Phone System seems an ideal fit as there is not much collaboration and remote work.   
  • If your business needs assistance to streamline workflows, boost collaboration or optimize decision processes; then Unified Communications is your solution. 

Questions to ask before making the final decision: 

1. Is robust security your priority?

2. Is troubleshooting your major problem?

3. Do you look out for flexible communication for your business processes?

4. Do you need video calls too apart from voice calls?

5. Is an integrated collaboration your business requirement?

Some of the VoIP options we recommend: EMG100 and UCP100. 

emg 100 UCP 100

The latest offering from Ericsson-LG, eMG100 is easy to install and comes at an affordable price. It can even be expanded to 74 users and compatible with every LG handset. It works fine with both VoIP to make calls over the Internet and also goes well with typical copper phone lines too. This offering by Ericsson LG surely earned a reputation for being the best value solution for customers.  

UCP100 is Enterprise’s unified communications platform of Ericsson-LG and is designed to meet Enterprise and SMB communication requirements. In addition, UCP offers UC and mobility solutions. For more details, check this link of Telco ICT.   

Well, VoIP is soon catching up with many organizations to manage voice communications. Your organization can also consider SIP trunking to have more options for communications, unlike the age-old traditional phone system. Besides, for a business owner, it becomes crucial to cut down costs for your organization to sustain itself. 

Why SIP trunking? 

SIP Trunking

  • The initial investment is minimal unlike the traditional ones with hidden charges. 
  • You can expect a good ROI since the initial investment is too low. 
  • Irrespective of geographical locations, all of your employees can work without any hassle. 
  • SIP even lets your employees work through mobile devices and they can be reachable at all times. 
  • Thanks to SIP trunking, your organization can move voice and data into a single network and thus saves your money. 

If you are looking out for options to save your phone bill, then you can reach out to Telstra for SIP trunking services. 

Why Telstra for SIP trunking? 

  • Offers secure and affordable IP telephony through Telstra SIP Connect solution. 
  • The benefit of creating a hybrid, premise-based solution as per your business need. 
  • Simplified operations and call reporting help you to control budgeting and forecasting. 
  • Provides an option to add/remove voice channels as per your business need. 

Although we have listed out the differences for you, our best advice is that you weigh the pros and cons of each type of communication. If it is still quite overwhelming for you, give us a call. Telco ICT can help you out in picking the right VoIP phone system offered by Telstra and we also offer unified communication tools during the implementation phase. 

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