IT Services Melbourne

Stop Juggling IT Vendors. One Team. Every Service. One Monthly Fee.

Managed IT, cloud, Microsoft 365, Dynamics, phones and cyber security under one engagement. Not six providers, six invoices, six renewal cycles and six support numbers to memorise.

25+ years of IT strategy experience
500+ Australian businesses advised
Strategy grounded in what actually breaks
Essential 8 ML3 validated

Free 30-minute session • No obligation

Book a Strategy Session

30 minutes with a senior consultant. We map your biggest technology risks and opportunities, then tell you what we would fix first, for free.

We reply within 1 business day. Your details stay private.

What Our Clients Say.

Trusted by Victorian businesses across every industry

IT Outsourcing

You did not start your business to troubleshoot printers, chase software licences, or argue with three different IT vendors about whose problem the outage is.

That is where too many Australian business owners end up. Systems patched together over years, reactive support that only shows up after something breaks, and nobody with a clear view of what is actually running across the organisation. Staff waste hours on problems they are not trained to solve, and you make technology decisions without the full picture. It does not have to work this way.

Telco ICT Group gives you two ways forward. With fully managed IT services, we become your entire IT department, taking ownership of uptime, security and performance. With co-managed IT, we work alongside your existing team, filling skill gaps, providing after-hours cover and handling the specialist work your internal person should not be buried under. Either way, you get a dedicated team that knows your environment by name, a fixed monthly cost with no hidden fees, and the confidence that someone is always watching the systems your business depends on.

Our IT Services

Complete IT Solutions Under One Roof

Six service areas covering every layer of your business technology. One team, one point of contact, one monthly invoice. Start with what you need today, add the rest as you grow.

Managed ICT Support

Your technology runs reliably without you needing to think about it. Proactive 24/7 monitoring catches problems before they cause downtime. Server health checks, workstation patching, backup verification and performance reporting are all handled. For businesses without internal IT, this is the backbone of dependable outsourced IT that keeps everything running around the clock.

Explore Managed IT

Cloud Collaboration

Your team accesses files, apps and tools from anywhere, securely and without friction. We handle cloud migration, configuration and ongoing management so the move from on-premise servers to Azure, SharePoint or hybrid cloud is smooth and supported. Whether your staff works from the office, from home or across multiple locations, your cloud is designed for how the team actually operates.

Talk cloud strategy

Microsoft 365 Services

Full Microsoft 365 deployment and management including Email, Teams, SharePoint, OneDrive and security policies, all configured and maintained by certified Microsoft specialists. Licence management, user provisioning, conditional access and data loss prevention are handled properly. Most businesses use a fraction of what M365 offers. We make sure you get the full value from your subscription without the complexity.

Get M365 managed

Microsoft Dynamics

Your business processes run the way you designed them, not the way a default template dictates. Implementation, customisation and ongoing support for Microsoft Dynamics 365 covering CRM, ERP and business process automation. We map your existing workflows, build custom dashboards and automate repetitive tasks. Sales pipeline, inventory, financial reporting: Dynamics 365 configured to match how your business actually works.

Plan a transformation

Office Phone Systems

Your staff takes business calls from any device, anywhere, without missing a beat. 3CX, IPECS and cloud-hosted phone systems unify calls, video conferencing and messaging into one reliable platform. We design systems that scale with your headcount, integrate with your CRM, and give distributed teams the flexibility they need. Single office or multiple locations across Australia, communications stay dependable.

Upgrade Your Phones

Firewall & Cyber Security

Your network perimeter stays protected without you having to think about it. Enterprise-grade firewall management using Fortinet and other leading platforms, covering threat detection, VPN configuration and ongoing policy management. We monitor logs for suspicious activity, keep firmware current and adjust rules as your network evolves. For businesses handling sensitive data, this is the first line of defence against external threats.

Secure Your Network

The People Advising You

Your consulting engagement is led by people who have spent decades actually running the technology they advise on. No handover to a junior after the kickoff call.

Abhishek Bhargava

Director

Abhi founded Telco ICT and has spent over two decades advising Victorian business owners on infrastructure, connectivity and vendor strategy. He runs discovery himself, so the person who scopes your roadmap is the person accountable for delivering it.

Matt Zammit

General Manager

Matt leads delivery across cloud, network and infrastructure projects, including multi-site migrations for retail, food production and community organisations. He assesses workloads on cost, risk and what your team can realistically support, not on what a vendor happens to be pushing that quarter.

Kate Corbett

Cyber and Compliance

Kate leads Essential Eight uplift and compliance work for clients in healthcare, legal and financial services. She scores risk on business impact first, so remediation starts with what would actually hurt if it failed, not with the longest item on the checklist.

Why Telco ICT Group

IT Services With a Personal Touch, Not a Faceless Call Centre.

Large MSPs treat you like a ticket number. Internal IT staff burn out juggling everything alone. We sit in the middle: a dedicated team that knows your environment by name, not by account number.

We have been doing this for over 25 years. The difference between good IT and bad IT is not the technology. It is whether your provider actually understands your business, communicates clearly, and follows through on what they say they will do. That is the standard we hold ourselves to on every engagement.

A dedicated team, not a rotating roster

The same engineers work on your account every week. They know your systems, your staff and your priorities without needing a briefing every time. This consistency means faster resolution, fewer mistakes, and a team that can anticipate problems before they surface because they understand how your business actually operates.

Strategy, not just break-fix

We do not just wait for things to go wrong. Quarterly technology reviews, budget planning and roadmap discussions are built into every engagement. We help you plan hardware refresh cycles, evaluate new software tools and invest in technology deliberately. Your IT becomes a strategic asset, not a cost centre you try to minimise.

25+ years of real-world experience

We have supported businesses through server room fires, ransomware attacks, cloud migrations and pandemic-driven remote work pivots. There is very little we have not seen. That depth means we do not panic when something goes wrong, and we already know the fastest path to resolution because we have dealt with it before.

Melbourne-based, Australia-wide

Our head office is in Ashburton, Victoria. We provide on-site support across Melbourne and regional Victoria, and remote managed services to businesses in every state. You are never dealing with an offshore call centre or waiting for someone in a different time zone. Our team is local, accessible and answers when Australian businesses need them.

Benefits

Why Australian Businesses Outsource Their IT

A professional IT function that runs around the clock, without the cost or complexity of building it yourself.

Fixed Monthly Pricing

One fixed monthly fee covers your entire IT function. No hourly surprises, no hidden charges for after-hours calls, no emergency-fix invoices landing unannounced. You know exactly what IT costs every month, which makes budgeting straightforward and removes the anxiety of unexpected bills after a server failure or security incident. Predictable IT costs mean predictable business planning.

A Full IT Team on Call

Network engineers, cloud specialists, security professionals and helpdesk staff, all available without hiring a single person. Whether it is a Microsoft 365 migration, a firewall configuration change or a staff member locked out at 7am, the right expertise is ready when you need it. You get the depth of a full IT service company without the recruitment, training and retention headaches that come with building one.

Round-the-Clock Support

Technology problems do not wait for business hours, and neither do we. Our monitoring systems catch issues before your staff notice them, and our support team is available when something needs immediate attention. Server alerts at midnight, a critical system failure before a board meeting, a security threat flagged at dawn. We respond fast and resolve issues without your team needing to get involved.

IT That Scales With You

Adding staff, opening a new office, or rolling out new software? Your IT scales with you. No recruitment delays, no retraining, no gaps in coverage during transitions. Whether you are onboarding five new employees next week or expanding into a second location next quarter, we adjust the support level to match. No contract renegotiations. Your business IT scales up or down when you do.

How Onboarding Works

From First Call to Fully Supported in Under 30 Days

A structured onboarding that lets us take over without disrupting your team. Here is exactly what happens from the moment you sign the scope of work to the first monthly review.

Assessment

We review your current hardware, software, network, cloud and vendor contracts. Typically 1-2 weeks. You receive a written map of what you have, what you are paying for, where the risks sit and what we would fix first. This becomes the baseline for everything that follows.

Onboarding

We document every device, system and credential. Install monitoring and management tools. Set up our ticketing and communication channels with your team. Most of this runs in the background so your staff do not even feel the change until they notice things starting to work better.

Service Live

Your staff start raising tickets with us directly. Monitoring runs 24/7. Proactive maintenance begins on day one: patching, backup verification, security updates, hardware health checks. Within the first month we surface recurring issues your previous provider may have been missing.

Quarterly Review

Every 90 days we sit down with you and walk through what happened, what is coming up, and where technology investment matters most. Not a sales pitch. A structured review of your IT health, risk register, budget and roadmap so you always know where your technology sits.

Pick Your Path

Technology audit report
1-3 year written roadmap
Risk register and vendor scorecard
Implementation playbook

Explore IT Consulting

Tailored to Your Size

Business IT Services Sized to Fit

A five-person office and a hundred-person operation have very different IT needs. We tailor managed IT services to match the size, complexity and growth stage of your business, not the other way around.

IT Services for Small Business

1 - 20 Staff

At this stage, you need IT that works reliably without the cost of a full-time hire. Workstations running, email flowing, data backed up, and basic security in place.

Microsoft 365 setup and ongoing admin
Remote access for home and travel
Data backup and ransomware protection
Senior-level help whenever you need it

Typical engagement:
Managed IT Essentials

Mid-Size
Business IT

20 - 100 Staff

The IT environment is more complex: multiple locations, larger infrastructure, more software and tighter security. Most mid-size companies have one internal IT person stretched thin. Our co-managed model fits here.

Co-managed support alongside internal IT
After-hours and overflow coverage
Structured change management and asset tracking
Quarterly technology reviews and budgeting

Typical engagement:
Managed IT + Cloud + Cyber

Enterprise
IT Solutions

100+ Staff

Larger organisations have internal IT teams but still benefit from specialist managed services. Firewall management, cloud oversight, backup and disaster recovery, or fully outsourced helpdesk that frees internal staff for strategic work.

Specialist-only engagements (firewall, cloud, DR)
SLA-backed response times and escalation
Integration with existing IT governance
Detailed reporting against business KPIs

Typical engagement:
Bespoke scope of work

IT Services for Small Business

1 - 20 Staff

At this stage, you need IT that works reliably without the cost of a full-time hire. Workstations running, email flowing, data backed up, and basic security in place.

Microsoft 365 setup and ongoing admin
Remote access for home and travel
Data backup and ransomware protection
Senior-level help whenever you need it

Typical engagement:
Managed IT Essentials

Mid-Size
Business IT

20 - 100 Staff

Co-managed support alongside internal IT
After-hours and overflow coverage
Structured change management and asset tracking
Quarterly technology reviews and budgeting

Typical engagement:
Managed IT + Cloud + Cyber

Enterprise
IT Solutions

100+ Staff

Specialist-only engagements (firewall, cloud, DR)
SLA-backed response times and escalation
Integration with existing IT governance
Detailed reporting against business KPIs

Typical engagement:
Bespoke scope of work

Service Areas

IT Consulting Across Australia

Our engineers are Melbourne-based and most of our clients are Victorian. We also support multi-site businesses with locations interstate, so if you are headquartered here and operating elsewhere, that is covered.

Melbourne and VIC

Our home base. On-site workshops, technical audits and strategy sessions across metro and regional Victoria. Melbourne businesses face unique challenges around rapid growth corridors, a competitive talent market, and supporting hybrid workforces across the CBD, suburban offices and regional sites. We know the local landscape and the local vendors.

Brisbane and QLD

Remote strategy engagements and scheduled on-site workshops for growing Queensland businesses. South East Queensland’s commercial expansion means many businesses need technology plans that scale across new sites and growing headcount without demanding a complete infrastructure rebuild every 18 months.

Sydney and NSW

Consulting for NSW businesses, from finance and legal firms in the CBD through to manufacturers and healthcare providers across Greater Sydney. Most engagements run remotely with on-site workshops at key milestones, giving Sydney clients the same depth of work without paying for weekly interstate travel.

Perth and WA

Cloud strategy and remote consulting for distributed teams across Western Australia. WA businesses in mining services, logistics and resources often operate across distances where reliable connectivity and cloud-based systems are operationally critical. We build strategies that respect that reality rather than applying a generic template.

Australia-Wide

Multi-site and distributed operations, supported from our Melbourne base. We have rolled out and now manage national footprints, including a 17-store retail network moved off MPLS to SD-WAN with no lost trading hours. Assessments, strategy sessions and reviews run remotely over secure video and remote access, with on-site attendance scheduled for cutovers, milestones and board presentations.

Frequently Asked Questions

Common Questions About IT Consulting

Straight answers to the questions business owners ask before engaging a consultant.

Round-the-clock monitoring of your servers, workstations, network and cloud, plus patching, backup management, security tooling, helpdesk support and a dedicated account manager. It is a fixed monthly fee covering the day-to-day running of your IT. Projects like a cloud migration or an office relocation are scoped and quoted separately, so you always know what sits inside the retainer.

Most tickets are picked up within 15 minutes, and our average response across managed clients is under two hours. Anything stopping your business from trading escalates straight to a senior engineer. You get a person on the phone, not a ticket number and a queue.

Pricing is per user or per device depending on your setup, and it is fixed monthly, so the invoice is the same number every month no matter how often you call. We scope it after a free assessment of your current environment. No hourly billing, no surprise line items, no lock-in contract.

Yes. Co-managed IT is one of the more common arrangements we run. Your internal person keeps the relationships and the day-to-day, and we sit behind them with the specialists: cyber, cloud architecture, network design and after-hours cover. It is how a business with one IT staff member gets a full team without hiring one.

No. We start by documenting and stabilising what you already have. If something is genuinely holding you back or is a security risk, we will say so, cost it, and let you decide the timing. Anything we recommend replacing comes with the reason and the business impact attached, not just a quote.

Week one is discovery: documentation, access, asset register and a full audit of what is in place. Weeks two and three we deploy monitoring, patching, backup and security tooling and close the highest-risk gaps. Week four we walk you through what we found, what we fixed and what is queued next. Your team keeps working throughout.

Yes. Our office is at 395 High Street, Ashburton, and our engineers are here in Victoria. Most support is delivered remotely because it is faster, but when a job needs someone physically on site, someone from our team turns up rather than a subcontractor you have never met.

Essential Eight is the Australian Cyber Security Centre’s baseline set of eight controls for preventing ransomware and data breaches. Most businesses do not need Maturity Level 3, but almost all should be at Level 1 or 2, and insurers and larger clients increasingly ask. We assess where you sit and build up in stages rather than all at once.

That is the usual situation. We can run the assessment now, show you what a transition looks like, and time the switchover to your contract end date. We handle the handover of documentation, licences, domains and vendor accounts. Most migrations run over two to four weeks with no downtime for your staff.

Book a free IT assessment. We spend about an hour understanding your setup, your pain points and where the business is heading, then come back with what we would fix first, in what order, and what it costs. No obligation, and you keep the findings either way.

Strategy slots available this week

Still Guessing About Your IT Strategy? Your Competitors Are Not.

Book a free 30-minute strategy session with a senior consultant. We will map the biggest risks and opportunities in your current setup, then tell you what we would fix first, in what order, and what it would take to get there.

No obligation to hire us. You walk away with a clearer view of your IT either way.

or call us now: 1300 414 214

Book a Free IT Assessment

One hour with a senior engineer. We reply within one business day.

We reply within 1 business day. Your details stay private.

Our Trusted Partners

Contact Us

Let's Talk

Common Questions

Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!

Stop Juggling IT Vendors. One Team. Every Service. One Monthly Fee.

What Our Clients Say.

Trusted by Victorian businesses across every industry

IT Outsourcing

Our IT Services

Complete IT Solutions Under One Roof

Managed ICT Support

Cloud Collaboration

Microsoft 365 Services

Microsoft Dynamics

Office Phone Systems

Firewall & Cyber Security

The People Advising You

Abhishek Bhargava

Matt Zammit

Kate Corbett

Why Telco ICT Group

IT Services With a Personal Touch, Not a Faceless Call Centre.

A dedicated team, not a rotating roster

Strategy, not just break-fix

25+ years of real-world experience

Melbourne-based, Australia-wide

Benefits

Why Australian Businesses Outsource Their IT

Fixed Monthly Pricing

A Full IT Team on Call

Round-the-Clock Support

IT That Scales With You

How Onboarding Works

From First Call to Fully Supported in Under 30 Days

Assessment

Onboarding

Service Live

Quarterly Review

Pick Your Path

Which Service Is Right for Your Business?

IT Support

REACTIVE

Managed IT

PROACTIVE

IT Consulting

STRATEGIC

IT Support

REACTIVE

Managed IT

PROACTIVE

IT Consulting

STRATEGIC

Tailored to Your Size

Business IT Services Sized to Fit

IT Services for Small Business

Mid-Size Business IT

Enterprise IT Solutions

IT Services for Small Business

Mid-Size Business IT

Enterprise IT Solutions

Service Areas

IT Consulting Across Australia

Melbourne and VIC

Brisbane and QLD

Sydney and NSW

Perth and WA

Australia-Wide

Frequently Asked Questions

Common Questions About IT Consulting

Strategy slots available this week

Still Guessing About Your IT Strategy? Your Competitors Are Not.

Book a Free IT Assessment

Our Trusted Partners

Contact Us

Let's Talk

Common Questions

Is your support 24 hours?

Are your services customised for my business?

Are your services expensive?

What's the next step?

Mid-Size
Business IT

Enterprise
IT Solutions

Mid-Size
Business IT

Enterprise
IT Solutions