Business phones system melbourne

GPS Electrical

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Summary

GPS Electrical had goals to grow – and they needed an IT partner to help them scale safely and efficiently.

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The technology overhaul that empowered GPS Electrical’s growth

How Telco ICT Group transformed data and communications for GPS Electrical, setting them on the path to success.

Like many businesses without a dedicated IT partner, GPS Electrical found themselves on the cusp of growth in 2019, with one thing holding them back: How could they scale their business with incompatible software and processes, no IT policies and no centralised asset registry?

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The challenge:

While the GPS Team were experts in industrial electricity, it was becoming increasingly clear to Phil, CEO that they needed the help of a dedicated IT specialist.

Directors were spending hours on IT issues instead of making strategic decisions to empower growth. There were too many different software programs in use, risking data loss. Some of the 30-strong GPS Electrical employee team were sending emails via personal email addresses, leading to a lack of consistency, unsafe file sharing and unprofessional client communications.

The team was dealing with slow internet speed, and a legacy phone system was tying them down, leading to missed calls, messages, outside hours service calls and potential jobs. They were also using different credit cards for purchasing supplies, making accounting processing a nightmare.

Add to this a growing desire to relocate their offices and outsource the IT component to a trusted supplier, and GPS Electrical was in urgent need of help.

Telco ICT Group allowed GPS Electrical to focus on what they do best, while harnessing their own expertise in telco transformation.

  • PERSONAL EMAILS IN USE
  • DIRECTORS FIXING IT ISSUES
  • SAFE FILE SHARING IMPOSSIBLE
  • RISK OF DATA LOSS
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The Telco ICT Group approach:

Telco ICT Group set their sights on empowering GPS Electrical through secure, scalable technology. If their goals for growth were going to become reality, a trusted system, strategy and approach was paramount.

To help scale their business, GPS Electrical needed a server-based environment to house Rockwell Automation software for issuing quotes. Telco ICT Group took to the task, allowing a streamlined approach for bringing in new business.

With the help of Telco ICT, every desk, laptop and employee was equipped with the Microsoft 365 suite of programs including Project and Visio, alongside SharePoint, a robust sharing system for files. At a time when hybrid working took the world by storm, this change made updating documents between the GPS Electrical office and employee’s homes secure and effortless.

An iPECS Ericsson-LG phone system was installed, a dream to use in comparison to the previous system. A windows server was implemented with 2019 for the business software, intune and multi-factor authentication. Telco ICT’s friendly team helped GPS Electrical establish email policies and group policies. Finally, Internet speed was supercharged with 200M/200M fibre, business NBN and 4G for business continuity.

This range of improvements empowered GPS Electrical with a roadmap to scale efficiently and grow their team to more than 150 employees – what a result!

With GPS Electrical firmly focused on growth and IT efficiencies for the future, Telco ICT Group then assisted with the exciting move to new office space to serve their growing employee and client base.

If GPS Electrical learned anything about scaling a business during a global pandemic, it was that having a dedicated IT partner was crucial, and with the right support, outstanding growth is possible.

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We are so grateful to Telco ICT Group for their assistance. The team supported us through the entire process and made everything so easy! We could not run our growing business without Telco ICT Group as an IT partner.” Phil NAME, CEO, GPS Electrical.

Total value delivered by Telco ICT Group:

  • Outsourced IT department with a team of specialists on hand
  • Centralised point of contact
  • Fast response time to every IT request
  • More than five hours per week per person saved in dealing with IT matters
  • MICROSOFT 365, SHAREPOINT + CORRECTED
  • NBN AND 4G IMPLEMENTED
  • MULTI-FACTOR AUTHENTICATION INTRODUCED
  • MODERN PHONE SYSTEM AND WINDOWS SERVER
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OUR IT PARTNERS

Partnering with industry leaders

WatchGaurd
Cisco
Microsoft
Telstra
Fortinet
Sophos
Frequently Asked Questions

Common Questions About IT Consulting

Straight answers to the questions business owners ask before engaging a consultant.

Round-the-clock monitoring of your servers, workstations, network and cloud, plus patching, backup management, security tooling, helpdesk support and a dedicated account manager. It is a fixed monthly fee covering the day-to-day running of your IT. Projects like a cloud migration or an office relocation are scoped and quoted separately, so you always know what sits inside the retainer.

Most tickets are picked up within 15 minutes, and our average response across managed clients is under two hours. Anything stopping your business from trading escalates straight to a senior engineer. You get a person on the phone, not a ticket number and a queue.

Pricing is per user or per device depending on your setup, and it is fixed monthly, so the invoice is the same number every month no matter how often you call. We scope it after a free assessment of your current environment. No hourly billing, no surprise line items, no lock-in contract.

Yes. Co-managed IT is one of the more common arrangements we run. Your internal person keeps the relationships and the day-to-day, and we sit behind them with the specialists: cyber, cloud architecture, network design and after-hours cover. It is how a business with one IT staff member gets a full team without hiring one.

No. We start by documenting and stabilising what you already have. If something is genuinely holding you back or is a security risk, we will say so, cost it, and let you decide the timing. Anything we recommend replacing comes with the reason and the business impact attached, not just a quote.

Week one is discovery: documentation, access, asset register and a full audit of what is in place. Weeks two and three we deploy monitoring, patching, backup and security tooling and close the highest-risk gaps. Week four we walk you through what we found, what we fixed and what is queued next. Your team keeps working throughout.

Yes. Our office is at 395 High Street, Ashburton, and our engineers are here in Victoria. Most support is delivered remotely because it is faster, but when a job needs someone physically on site, someone from our team turns up rather than a subcontractor you have never met.

Essential Eight is the Australian Cyber Security Centre’s baseline set of eight controls for preventing ransomware and data breaches. Most businesses do not need Maturity Level 3, but almost all should be at Level 1 or 2, and insurers and larger clients increasingly ask. We assess where you sit and build up in stages rather than all at once.

That is the usual situation. We can run the assessment now, show you what a transition looks like, and time the switchover to your contract end date. We handle the handover of documentation, licences, domains and vendor accounts. Most migrations run over two to four weeks with no downtime for your staff.

Book a free IT assessment. We spend about an hour understanding your setup, your pain points and where the business is heading, then come back with what we would fix first, in what order, and what it costs. No obligation, and you keep the findings either way.

Free IT Assessment

Find Out What Your Current IT Setup Is Actually Costing You

Book a free IT assessment with a senior engineer. We review your infrastructure, security posture, backups and vendor contracts, then tell you what we would fix first, in what order, and what it would take to get there. No obligation to switch providers. You keep the findings either way.

or call us now: 1300 414 214

Book a Free IT Assessment

One hour with a senior engineer. We reply within one business day.

We reply within 1 business day. Your details stay private.

Our Trusted Partners

  • Telco ICT Group
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  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
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  • 90-Day Money-Back Guarantee

  • No Lock-In Contracts

  • Satisfaction or Your First Month Is Free

Common Questions

Is your support 24 hours?

Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

Are your services customised for my business?

Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

Are your services expensive?

No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

What's the next step?

Simply book a chat with one of our experts. We'll have a chat about exactly what you need and how we can help. If you like our approach then we'll give you a fixed price quote and get everything up and running for you, fast!

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